What will the apprentice be doing?A typical day at work could involve: 1st line IT support, including IT set-up and repairs, set-up of client accounts, high level of customer service, documenting IT processes and procedures, monitor security issues, documenting and escalating in line with company policies, installation of software, such as antivirus software, selecting tools to troubleshoot, optimise the performance of hardware and software, interpret and follow IT legislation.
What training will the apprentice take and what qualification will the apprentice get at the end?
Information Communication Technician Level 3 Apprenticeship Standard:
- Qualification together with onsite training by the employer.
- For those starting at Advanced (Level 3), the expected duration would be eighteen months plus 4 months End point assessment stage)
- There is an opportunity to progress on to the Higher Apprenticeship (Level 4) and ultimately on to a Degree Apprenticeship.
Knowledge Areas Include:
- Hardware and Networking
- Software and Security
- ICT Administration
What is the expected career progression after this apprenticeship?Opportunity to progress onto Digital and Technology Solutions Professional Degree Apprenticeship.
Skills RequiredProblem solving – able t, Communication skills - includi, Experience of working in a tea, Attention to detail, You like helping people. You a, You enjoy solving problems.&nb, You pay attention to the detai, You find solutions to problems, You communicate clearly. , You are motivated and driven.&, You are creative. You fi, You act with integrity.
Qualifications RequiredGCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential