Nvoyy Group Ltd

IT & Communications Technician Apprentice - Advanced (Level 3)

Nvoyy Group Ltd (Employer)

West Suffolk College (Training Provider)

Weekly wage £262.50
37.5 hours per week 5 days to be confirmed - between 9am - 5pm
24 months (duration)
12 July 2021(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
30 June 2021 (application closing date)
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Job Description

We are a national communications and IT service provider, delivering communication solutions to businesses, local authorities and town & city centres across the nation. We also support the IT operations of a range of businesses local to Suffolk There is an opportunity for an IT apprentice to join the team.


We are looking to recruit an enthusiastic and motivated IT & Communications Apprentice to join our technical team here at Nvoyy Group. We are an established company that provides IT & communication products nationwide and supports a range of local businesses’ IT operations. You will be joining us at an exciting time as we develop and implement new cutting-edge products that we hope will shape our marketplace for years to come.

This will be a hands-on role and your initial focus will be on preparing and configuring equipment that will be sent to our customers, manging our stock of equipment and providing basic first line support to our customers on our helpdesk. As your experience and skillset grows, you will gain additional responsibilities and tackle more advanced support issues. We can provide a range of future development opportunities, with the potential of full-time employment at the end of your apprenticeship.

You will be expected to do the following initially with the help from the team:

  • Setting up computers
  • Installing software
  • Dealing with upgrades, repairs, viruses
  • Carrying out basic troubleshooting, diagnostic and repairs on IT Systems
  • Support our range of product offerings as first line support on our help desk
  • Proactively deal with case management
  • Prepare and dispatch radio communication products
  • Manage technical inventory stock levels
  • Administration of cloud based services and systems

Future Prospects

Should you perform well you will have the opportunity to move into a permanent position, we can offer multiple career path opportunities from IT support to software development.

Reality Check

You will be working in a customer focused role, so good communications skills and ability to engage with people on a day to day basic are very important.

You will be based in our Badwell Ash office, so the ability to get to work each day is required. Unfortunately, there are no suitable public transport links so your own form of transportation is necessary.

As your role and responsibilities grow your salary will be reflective of this.

Skills Required

  • Strong IT skills
  • A good understanding of Microsoft Windows & Office products
  • Good time management skills
  • Excellent communication skills
  • Strong organisational skills with the ability to multitask

Qualities Required

  • Professional and articulate
  • Be self-motivated and able to work independently
  • Able to work to deadlines

Qualifications Required

5 GSCEs including Maths and English grade C/4 (or equivalent) or higher.

Training Provided

Level 3 Infrastructure Technician Apprenticeship.

Register interest