Trutex Plc

IT Assistant Apprentice


Trutex Plc

Training Provider:


Annual wage £16,000.00
34.5 hours per week Monday to Thursday 9.00am - 5.00pm and Friday 9.00am - 3.20pm
duration: 15 months
start: 9 December 2019
Advanced(level 3)
Infrastructure technician Level 3 (A level) (apprenticeship standard)
6 December 2019 (application closing date)
Are you the person your family and friends go to when they have IT issues? If so, this could be the role for you! You will be working alongside highly skilled and supportive professionals who are looking to help someone start their IT career.


Roles and Responsibilities (will include but not be limited to):

  • Configure and setting up hardware devices such as laptops, mobile phones, hand held terminals and printers
  • Providing 1st line support using Spicework ticketing systems to prioritise and resolve IT issues that are raised
  • Running reports in Microsoft Excel to show delivery information such as open orders and stock availability  
  • Provide face to face support through email and telephone remote support using software such as TeamViewer and AnyDesk

Future Prospects

There are career progression opportunities available upon completion of the programme. You, along with your employer, may progress to a Level 4 programme, and take your training even further.

Reality Check

For more information on the ANMW, please visit:

Skills Required

  • Knowledge of printers
  • Knowledge of Microsoft Excel
  • Good Customer Service
  • Knowledge of PC components would be beneficial

Qualities Required

  • Good communication, both written and verbal
  • Good sense of humour
  • Passion for IT

Qualifications Required

  • A minimum of Grade 4 in maths and Grade 3 in English Language, or equivalent, is required for this role

Training Provided

Infrastructure Technician (Level 3).

Apply now