Clear Thinking It Ltd

IT Apprenticeship - Advanced (Level 3)

Clear Thinking It Ltd (Employer)

Essex County Council (Training Provider)

Annual wage £9,379.50
37.5 hours per week In general Monday to Friday 9am to 5pm
18 months (duration)
2 January 2023(start date)
IT solutions technician (apprenticeship standard)
Digital (route)
2 positions available
1 January 2023 (application closing date)
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Job Description

Available to start at any time, this is an excellent opportunity for an organised, proactive individual ready to kickstart their career in IT. This is an ideal position for a proactive, self-learner who is passionate about technology and looking for an IT company that will actively support their Apprenticeship training to a high standard.

Responsibilities

What will the apprentice be doing?

  • Attend internal and external training at college
  • Proactively answer the service desk phone within 3 rings
  • Hardware builds
  • Create and log Service Desk tickets accurately and within Service Level Agreements
  • End-user, desktop IT support to diagnose and resolve technical issues
  • Apply logical trouble shooting within your technical ability
  • Support users on both hardware and software applications
  • Provide clear & accurate communication of information internally to the team and externally to customers

What training will the apprentice take and what qualification will the apprentice get at the end?

IT solutions technician standard

  • Training will take place at college 1x day a week
  • Clear Thinking's onsite induction training and shadowing takes place over the first 3 months
  • Clear Thinking training takes place in the office environment and in our purpose built and multifunctional Build Room / Training suite
  • Internal training is ongoing to meet with specific product certifications

With technology you never stop learning!

What is the expected career progression after this apprenticeship?

Possible career progression to 1st Line IT Support Technician for the successful candidates

Reality Check

We are located 10minute walk from Billericay train station, with local bus routes outside the office too. Please only apply if you are able to comfortably commute to Billericay.

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Logical, Team working, Initiative, Good Written & Spoken English

Qualifications Required

GCSE or equivalent English and Maths (Grade 4-9) Essential
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Related

This page contains public sector information licensed under the Open Government Licence v3.0. The information provider is the Education and Skills Funding Agency.