What will the apprentice be doing?
- Provide 1st line support across the trust
- Use monitoring tools to solve issues
- Password resets and permissions
- Resolve and escalate tickets as necessary
What training will the apprentice take and what qualification will the apprentice get at the end?
With this Level 3 IT apprenticeship, you'll get hands-on experience in all areas of technical support, from configuring devices to supporting with software and optimising performance.
Our expert-led programme goes beyond the requirements of the apprenticeship qualification. We offer extra training in networking and Linux to boost your knowledge and accelerate your skills.
With our unique curriculum and one-to-one support, you'll get the experience, qualifications, and confidence you need to thrive in IT.
COURSE 1: IT ESSENTIALS (PARTS 1 & 2)
COURSE 2: MICROSOFT MOBILITY & DEVICES FUNDAMENTALS
COURSE 3: MICROSOFT AZURE FUNDAMENTALS
COURSE 4: MICROSOFT SERVER FUNDAMENTALS
This course includes an exam voucher to achieve an extra industry-recognised Microsoft MTA certification.
What is the expected career progression after this apprenticeship?
Potential to progress onto level 4 programme.
Skills RequiredCommunication skills, IT skills
Qualifications RequiredGCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential