Responsibilities
What will the apprentice be doing?
- Provide support to customers, suppliers, and partners via telephone, remote support & onsite visits
- Create and take ownership of tickets and be responsible for allocated work
- Communicate effectively with customers via telephone & maintain excellent written job-notes throughout
- Adhere to & contribute toward company processes and procedures
- Manage your workload, whilst meeting & exceeding KPIs and targets
- Carry out Project Engineering works when required by Professional Services
- Provide support to all other areas of EPX as required
What training will the apprentice take and what qualification will the apprentice get at the end?
With this Level 3 IT apprenticeship, you'll get hands-on experience in all areas of technical support, from configuring devices to supporting with software and optimising performance.
Our expert-led programme goes beyond the requirements of the apprenticeship qualification. We offer extra training in networking and Linux to boost your knowledge and accelerate your skills.
With our unique curriculum and one-to-one support, you'll get the experience, qualifications, and confidence you need to thrive in IT.
The successful candidate will work towards a Level 3 ICT qualificiation
-
COURSE 1: IT ESSENTIALS (PARTS 1 & 2)
- COURSE 2: MICROSOFT MOBILITY & DEVICES FUNDAMENTALS
- COURSE 3: MICROSOFT AZURE FUNDAMENTALS
- COURSE 4: MICROSOFT SERVER FUNDAMENTALS
What is the expected career progression after this apprenticeship?
The successful candidate may progress on to a Level 4 apprenticeship and also secure a full-time role.
Skills Required
IT skills, Problem solving skills, Self-motivated, Ability to multitaskQualifications Required
GCSE or equivalent English (Grade 4/C) EssentialGCSE or equivalent Maths (Grade 4/C) Essential
