IT Apprenticeship - Advanced (Level 3)

Electronic Business Systems Ltd (Employer)

Baltic Training (Training Provider)

Annual wage £15,000.00
40.0 hours per week Monday to Friday role, 8.30am to 5.30pm
15 months (duration)
11 July 2022(start date)
Information communications technician (apprenticeship standard)
8 July 2022 (application closing date)
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Job Description

In this role, you’ll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

Responsibilities

What will the apprentice be doing?

  • Logging and updating support tickets for customer issues
  • Remote support and maintenance across customers PCs, laptops and servers
  • Analysing call logs to spot common trends and underlying problems
  • Updating technical documentation used by support desk
  • Diagnosing and repairing faulty PCs and laptops
  • Escalating support tickets to senior members of the support desk

What training will the apprentice take and what qualification will the apprentice get at the end?

Full training and support will be provided by your workplace mentor and from the Baltic team. You will receive a Level 3 Information Communications Technician qualification upon completion.

What is the expected career progression after this apprenticeship?

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT

Skills Required

Communication skills, Logical, Passion for IT, confidence in communicating

Qualifications Required

GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Mathematics (Grade 4/C) Essential
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