IT Apprenticeship - Advanced (Level 3)

It-Soho Limited (Employer)

QA Apprenticeships (Training Provider)

Annual wage £14,000.00
37.5 hours per week 9am - 5:30pm, Monday to Friday.
15 months (duration)
20 December 2021(start date)
Information communications technician (apprenticeship standard)
15 December 2021 (application closing date)
Register interest

Job Description

As an Apprentice Engineer for IT Soho Ltd, you will work as part of a team to provide technical support for customers’ existing hardware and/or software installations and resolve as soon as reasonably possible by using the resources available to you.

Responsibilities

You will provide day-to-day support and troubleshooting, as well as Installation work directly to our customers, from our offices located in the city of London. 

Main responsibilities: 

  • Answer customer phone calls, log support tickets and work on them through to resolution 
  • Assist to Build and Configure new hardware including Cisco Routers and Wireless, HP Switches, Servers, PC’s and Laptops 
  • Install, configure and support Desktop Operating Systems (Windows 10 Professional or higher) as well as basic support for Server applications such as Microsoft email and database applications 
  • Respond to alerts from our monitoring system to provide Pro-Active maintenance, resulting in less outages and downtime for our customers 

Future Prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Reality Check

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Skills Required

  • Good to excellent understanding of Microsoft Desktop operating systems (Windows 10 or higher)
  • Good / Basic understanding of Microsoft Server operating systems, Windows Server, as well as related applications such as DNS, DHCP, SharePoint, Exchange and SQL. 
  • Eagerness to learn more and get certified on our core products including Desktops, Servers and networking hardware. 
  • Basic knowledge of Apple Mac operating system as well as iPhone / iPad device troubleshooting including other mobile vendors (HTC, Google, Samsung etc.)

Qualities Required

  • Demonstrate a good level of troubleshooting and show the ability to diagnose and resolve potentially complex issues through to their resolution.
  • Excellent and friendly attitude when dealing with customers both on the phone and in person, as well as the ability to explain potentially complicated issues in a way customers can understand.
  • Excellent writing skills. Most of your work will be written and customer facing (emails, documentation etc.) 

Qualifications Required

Entry requirements: 

You need to have 5 GCSE’s: 

  • Maths and English (or equivalents) at grades D or above 
  • 3x GCSE’s grade A-C in any other subject 

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship. 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here: 

https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx

Training Provided

  • Level 3 Infrastructure Technician Apprenticeship Standard
  • Functional Skills in maths and English if required

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Register interest

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