IT Apprenticeship - Advanced (Level 3)

UK It Networks Ltd (Employer)

QA Apprenticeships (Training Provider)

Annual wage £10,000.00
37.5 hours per week TBC upon interview.
15 months (duration)
14 June 2021(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
2 positions available
2 June 2021 (application closing date)
Register interest

Job Description

The IT Support Executive key role is to support the IT Support Client Base, ensuring their queries/issues are resolved in a timely manner and to carry out the day-to-day monitoring of in-house and client equipment both physical and cloud stored.

Responsibilities

Main roles and responsibilities:

  • Achieve KPI’s given within your role where they are set out in writing
  • Provisioning customer sales orders and ensure our customers are onboarded, managing the implementation of new services, via project management, web demonstrations, and training
  • Actioning and Resolving faults, liaising with the necessary clients and colleagues, and documenting via cases
  • Escalate complex issues/faults to the Senior IT Support Executive
  • Providing customer support and training via web demonstration, telephone, and customer visits
  • To maintain the best professional relationship with our customers
  • Provide assistance to other employees within the business
  • Attend service training and webinar sessions to improve product knowledge
  • To review and interact with our customers where required to improve their customer experience
  • Always working to our values and ensuring all employees also understand the values and how they positively impact the business and the way we operate
  • Ensure customer, suppliers’ and employees’ expectations are managed as per our values
  • Use initiative to learn new products & systems and share your knowledge with others

Future Prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship.  Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks.

Reality Check

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). 
For more information please visit: https://www.gov.uk/national-minimum-wage-rates

Skills Required

  • Excellent written, presentation, teaching and PC skills
  • Experience of working in a customer services function
  • Experience of working in an IT support environment
  • Meticulous in your fault resolution and have exceptional presentation skills
  • Good communicator with the ability to manage challenging conversations
  • The ability to overcome challenging situations and turn the negative of a fault into the positive of a resolution to ensure the customer journey is as positive as possible

Qualities Required

  • Highly organised, proactive, ambitious and responsible customer focused individual
  • Able to work under pressure and within tight timeframes
  • Strong initiative and can demonstrate a desire to improve all areas of operations
  • Has a ‘whatever it takes’ and positive attitude

Qualifications Required

  • 5 GCSE’s, grades A*-C/9-4 or equivalent (including English Language and maths)

Training Provided

  • Level 3 Infrastructure Technician Standard
  • Functional Skills in maths and English if required

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Register interest

Related