- General IT support through a ticketing system
- Supporting the setting up of devices on networks
- Supporting customers with cyber security
- Configuring computers
There are career progression opportunities available upon completion of the programme. You, along with your employer, may progress to a Level 4 programme and take your training even further.
- Confident on the phone
- Customer service skills
- Grade 4/C GCSE or Functional Skills Level 2 in Maths (or the equivalent)
Infrastructure Technician Level 3.