Westfield Junior School

IT Apprentice (Level 3 Information Communications Technician Apprentice) - Advanced (Level 3)

Westfield Junior School (Employer)

Primary Goal Limited (Training Provider)

Annual wage £8,914.84
35.0 hours per week Monday to Friday, hours TBC. Term Time Only.
22 months (duration)
10 January 2022(start date)
Information communications technician (apprenticeship standard)
7 January 2022 (application closing date)
Register interest

Job Description

You will gain valuable experience as a Level 3 Information Communications Technician, following the Support Technician pathway. We pride ourselves on the support we give our apprentices, you won’t be left on your own to figure things out, we will support you throughout your apprenticeship journey together with your employer!


Duties will include: 

  • Troubleshoot issues that arise for teachers and office staff when equipment doesn’t seem to work properly
  • Resolve problems associated with operating systems, networks, software, hardware, printers etc. in the suite and around school
  • Ensure that a supply of consumable items such as printer toner are maintained and reordered as required
  • Maintain the asset register with new and updated equipment following school policies for audit requirements
  • Installation of new software on the schools system
  • Maintain our tablet computers (currently ipads)
  • Preparing and maintaining all equipment ready for teaching and learning
  • To support teaching by being aware of the aims of the lesson and working with pupils as directed by the teacher leading the lesson
  • Work with teachers in the classroom to integrate technology into the classroom
  • Be able to support teachers across the curriculum where there may be a need for technical support
  • Be able to use multimedia to support teachers (e.g. taking, storing and publishing photos, filming, using a green screen, editing and creating videos)
  • Suggesting where technology can be used to improve any task currently carried out not using technology 

Support Technician duties:

  • Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
  • Address IT issues by prioritising in response to customer service level agreements
  • Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
  • Support the roll out of upgrades or new systems or applications

Future Prospects

This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech).

We also offer a progressive step in some cases, onto our Level 4 Network Engineer apprenticeship programme.

Skills Required

  • Has the ability to work well in a team and independently using their own initiative
  • Has good communication and interpersonal skills

Qualities Required

  • Is committed to complete the full apprenticeship programme
  • Has a true passion for new and emerging technology. Is enthusiastic about digital developments and has an active interest in IT keeps up to date with current technology and trends
  • Feels confident using hardware, software and other technical devices
  • Has a passion to learn with enthusiasm and motivation to achieve success
  • Loves helping others and enjoys working with people of all ages

Qualifications Required

  • We require someone who is educated to GCSE (or equivalent) standard English and maths grade 4/C (or above) or Functional Skills Level 2 in English and maths

Training Provided

  • Comprehensive introductory modules to technical concepts
  • Level 3 Information Communications Technician apprenticeship standard
  • Training for all pathways of your IT career (support technician, network technician, digital communications technician)
  • Specialising in a portfolio of evidence for the Support Technician pathway
  • e-learning training materials
  • Bi-weekly virtual classroom training on all options of the apprenticeships
  • Access to virtual labs to develop technical competency
  • Monthly work-based coaches visits and competency checks
  • 9am – 5pm Support desk for technical support
  • Personal Learning and Thinking Skills and Key Skills development
  • Option for vendor and technical certificates- e.g. CompTIA

You will also have the opportunity to network with a range of other apprentices on our programme who can share ideas, offer suggestions and support. Our apprentices love being able to help each other!

As one of our apprentices you will also have access to our online portal that will provide you with information and technical guidance, as well as links to the helpdesk to speak to technicians who can give real-time advice and support.

Register interest