IT Apprentice - 68212 - Advanced (Level 3)


Restore Computer Services Ltd

Training Provider:

QA Apprenticeships

Annual wage £9,100.00
37.5 hours per week Monday - Friday, 9:00am - 5:30pm
duration: 15 months
start: 31 August 2020
Advanced (Level 3)
Infrastructure technician (apprenticeship standard)
24 August 2020 (application closing date)
We are looking for an apprentice to join our skilled team of support staff.  Primarily the main purpose will be to support the company's technicians - with a view to grow into a technician role after completing the apprenticeship.


Duties will include:

  • Answering telephone calls
  • Taking details of client's problem/requirement
  • Asking relevant questions to get additional detail
  • Offering technical assistance if and when appropriate
  • Logging enquiry details onto call logging system
  • Shadowing technicians both in the company’s workshop and on client premises
  • Utilising inactive periods to further their studies
  • Assisting administrative staff with their duties 

Future Prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks.

Reality Check

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Skills Required

  • A passion for technology
  • Excellent verbal & written communication skills
  • Good organisational and time management skills

Qualities Required

  • Ability to work flexibly and on own initiative
  • Ability to prioritise multiple tasks
  • Excellent attention to detail and accuracy
  • Ability to work individually and as part of a team 

Qualifications Required

3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and maths (or equivalents) at grade C or above.

Training Provided

  • Level 3 Infrastructure Technician Standard
  • Functional Skills in maths and English if required
  • BCS Award in Coding and Logic
  • BCS Award in Business Processes
  • Microsoft Technology Associate Networking Fundamentals
  • BCS Award in Mobile and Operating Systems
  • BCS Award in Cloud Services
Register interest