IT Apprentice - Advanced (Level 3)

Complete I.T. Limited (Employer)

QA Apprenticeships (Training Provider)

Annual wage £15,000.00
37.5 hours per week 8:30am - 5pm, Monday - Friday.
16 months (duration)
31 October 2022(start date)
Information communications technician (apprenticeship standard)
18 October 2022 (application closing date)
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Job Description

We are now looking for an eager candidate to join us as an apprentice.  You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 IT Azure Cloud Support Specialist Apprenticeship.


What will the apprentice be doing?

Reporting directly to Managed Services, you will work with the IT Director at Reading Buses and the CT team to deliver Complete IT Services to our client Reading Buses. 

Duties include: 

  • You will manage the resolution and communication with the client in a manner that delivers an excellent service resulting in client retention and growth. 
  • Owning, updating and progressing tickets so the client is confident their issue will be investigated and actioned.
  • Responsible for meeting agreed Key Performance Indicators to maintain a consistent high standard of service across Complete IT.
  • Take an active role in personal development to increase technical proficiency.
  • Organise and prioritise daily tasks to provide service in line with client expectations.
  • Be professional, positive and friendly when communicating with all colleagues and clients to aid in effective exchange of information.
  • Be an ambassador of Complete IT at all times, to improve and maintain the reputation of Complete IT.

What training will the apprentice take and what qualification will the apprentice get at the end?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. 

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. 

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to: 

  • Learn on-premise and cloud-enabled technologies and services 
  • Learn technical content that aligns to and is relevant to employers and the market 
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification 
  • Get an introduction to Windows, Linux and PowerShell 

What is the expected career progression after this apprenticeship?

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Reality Check

This role offers a hybrid working policy.

Skills Required

Communication skills, IT skills, Attention to detail, Problem solving skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Awareness of 365 and Azure, Aware of networking+firewalls, Can use anti-virus software, Awareness of Remote Monitoring

Qualifications Required

GCSE or equivalent any subject --- x3 (Grade 4+ (A*-C)) Essential
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential
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