IT Apprentice - Advanced (Level 3)

Achieve It Consulting Ltd (Employer)

QA Apprenticeships (Training Provider)

Annual wage £18,000.00
37.5 hours per week Days and shifts to be confirmed.
16 months (duration)
19 October 2022(start date)
Information communications technician (apprenticeship standard)
5 October 2022 (application closing date)
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Job Description

We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 IT Azure Cloud Support Specialist Apprenticeship.


What will the apprentice be doing?

  • Manage the resolution of 1st line support incidents, problems and requests within service and operational level agreements, working with 3rd parties and colleagues within the wider IT team where necessary.
  • Provide support & technical assistance to all customers, making an important contribution to overall IT service delivery and providing an excellent standard of service to all customers.
  • Provide onsite support at client sites, where required.
  • To analyse incidents and deliver technical resolutions as part of the IT support service, to contribute to an efficient and effective IT service desk.
  • Review tickets within Service Management systems using established priorities.
  • Working on the helpdesk telephone system on a daily basis to resolve issues for end users.
  • Learn what notes and updates should be done on tickets.
  • The initial investigation and resolution of incidents relating to business and desktop applications, and subsequent referral to either senior support analysts, to 2nd/ 3rd line support, the application management team or a 3
  • Learn to deliver end user introductory training on IT systems.
  • Undertakes daily operational checks as defined and trained by the wider team.
  • Participate in projects as required.
  • Track customer IT assets using software tools.
  • Setup laptops, desktops and mobile devices for end users.
  • Deploy and install software to computers (both Windows and Mac)
  • Create new user accounts for starters and remove/suspend accounts for leavers
  • Perform password resets and help end users with profile and connectivity issues.
  • Allow and remove access to folders and email distribution lists.
  • Perform basic proactive tasks for backups and learn how to restore backups.
  • Perform Maintenance tasks on client devices via the Remote Monitoring and Maintenance system.
  • Perform antivirus and security scanning checks on client devices.
  • Carry out any other duties as required by the IT Management Team.

What training will the apprentice take and what qualification will the apprentice get at the end?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

What is the expected career progression after this apprenticeship?

Once you have successfully completed the apprenticeship, a full-time opportunity could be available.

Reality Check

Important Information: QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Skills Required

Communication skills, Team working

Qualifications Required

GCSE or equivalent 3 of any subject (Grade 4+ (A* - C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential
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