IT Apprentice - Advanced (Level 3)

Tekguys (Employer)

Baltic Training (Training Provider)

Annual wage £15,000.00
37.5 hours per week 9am to 5pm, Monday to Friday
15 months (duration)
30 August 2022(start date)
Information communications technician (apprenticeship standard)
22 August 2022 (application closing date)
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Job Description

Want to begin your career in a small but supportive IT team? A friendly team who has regular social events? TekGuys has just the position for you! As a company with a passion for all things technology, this is a brilliant opportunity to begin your tech career!

Responsibilities

What will the apprentice be doing?

  • Provide technical support to customers both internal and external through a range of communication channels
  • Using a ticketing system to escalate and document issues
  • Testing and installing new software on PCs and laptops
  • Password resets
  • Use basic connectivity for routers and ID broadband via remote connection

What training will the apprentice take and what qualification will the apprentice get at the end?

Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships. You will gain experience within the workplace and complete a full apprenticeship programme. Upon completion of your apprenticeship you will receive a full level 3 Advanced information communications qualification

What is the expected career progression after this apprenticeship?

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Skills Required

Communication skills, IT skills, Attention to detail, Customer care skills, Problem solving skills, Analytical skills, Logical, Team working, Passion for IT

Qualifications Required

GCSE or equivalent English (Grade C/4 or above) Essential
GCSE or equivalent Maths (Grade C/4 or above) Essential
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