Responsibilities
What will the apprentice be doing?
To receive training and become familiar with a wide range of computer related functions in Order to assist the Information Communication Technology Department in its operational and Development activities.
1. Become conversant with server, PC operating systems and their peripheral equipment.
2. Assist the Service Desk / Computer Operators with operational functions as required, for example, dealing with basic written and verbal enquiries and requests in an effective and courteous manner
3. Assist the Service Desk / Computer Operators with First Line Support as required, for example, using standard and service-specific software packages and systems to produce documents, update and maintain records etc.
4. Installation of PCs, support and maintenance of distributed computer hardware and software.
- IT Infrastructure
- Service Desk
- Hardware / Software
- Business Systems
What training will the apprentice take and what qualification will the apprentice get at the end?
Information Communications Technician Level 3.
Functional Skills if required.
What is the expected career progression after this apprenticeship?
Ongoing development and support.
Skills Required
Communication skills, IT skillsQualifications Required
GCSE or equivalent English (Grade C/4) EssentialGCSE or equivalent Maths (Grade C/4) Essential
