- Triage service desk cases
- Resolve immediately solvable problems
- Escalate issues to the appropriate team member
- Focus on learning to maintain the product and pricing data in Netsuite
- Learn to perform basic administration of Netsuite
- Learn to create and modify Netsuite reports, Analytic workbooks and saved searches.
- Document processes
- Learn to administer basic Office 365 functions
- Any other work as required by IT management
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
- 20 days holiday in first year -- rising to 25 in year 2.
- Long service holiday awards
- Healthcare after 12 months
- Dress down Fridays
- Home working some days is possible once able to
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
- A desire to get into ERP (enterprise resource planning) area of support
- Self-motivated and able to work without constant supervision
- A keen desire to progress in their career
- A willingness to learn new skills
- A willingness to learn about business processes to become a valuable partner
You need to have 5 GCSE’s:
- Maths and English (or equivalents) at grades D or above
- 3x GCSE’s grade A-C in any other subject
You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Find out more here:
- Level 3 Infrastructure Technician Apprenticeship Standard
- Functional Skills in maths and English if required
Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.