Bristec Ltd

IT Apprentice - 18578

Employer:

Bristec Ltd

Training Provider:

QA LIMITED

Annual wage £13,000.00
35.0 hours per week Monday - Friday: 9 am - 5 pm.
duration: 15 months
start: 9 September 2019
Bristol
Advanced(level 3)
Infrastructure technician (apprenticeship standard)
31 August 2019 (application closing date)
We are now looking for a technically minded apprentice to assist our growing customer base with first line support.

Responsibilities

Main role and responsibilities:

  • Answering the technical support line calls
  • Logging all client issues on our call management system
  • Installation of new EPOS hardware including, data cabling if appropriate
  • Installation and deployment of systems using correct and documented procedures
  • Provide EPOS operational standard advice - via telephone, modem, best practice and/or training

Future Prospects

Upon completion of the apprenticeship, you may have the opportunity to join the business as a permanent member of staff or progress onto a more advanced qualification.

Reality Check

Important information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

Skills Required

  • Good knowledge of Windows OS
  • Experience with changing/upgrading computer hardware
  • Strong communication/customer services
  • Attention to detail
  • Having a driving licence would be beneficial, but is not essential

Qualities Required

  • Confident
  • Articulate
  • Ambitious
  • Eager to learn
  • Comfortable working alone or as part of a team

Qualifications Required

To be eligible for this apprenticeship you should have a minimum of 5 GCSEs (or equivalent) grades A*-C/9-4, including English and maths.

Training Provided

  • Infrastructure technician standard (Level 3)
  • Functional Skills if required

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

This page contains public sector information licensed under the Open Government Licence v3.0. The information provider is the Education and Skills Funding Agency.