What will the apprentice be doing?
An IT apprentice will typically start off within the central IT Support team gaining exposure to 1st line helpdesk requests such as helping users access email, printing and applications on the network. They will also be involved in building and deploying of Windows 10 PCs. There is also some exposure to Apple Mac and Linux operating systems.
The apprentice will also be involved in the hardware side of desktops and laptops, trouble-shooting and carrying out upgrades of equipment.
The Central Computing department also manage Servers, data centres and networking infrastructure which the IT Apprentice will gain experience from working within.
What training will the apprentice take and what qualification will the apprentice get at the end?
The successful candidate will be expected to attend college once a week. The successful candidate will be working towards a Level 2 qualifications in English and Maths (GCSE equivalent) if they have not already got it. This apprenticeship is recognised for entry onto the register of IT technicians confirming SFIA level 3 professional competence and those completing the apprenticeship are eligible to apply for registration.
What is the expected career progression after this apprenticeship?
There is potential for a full time position being made available for the right candidate. The organisation often supports further training
Skills RequiredCommunication skills, IT skills, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Team working
Qualifications RequiredGCSE or equivalent English (Grade 4-9) Essential
GCSE or equivalent IT (Grade 4-9) Essential
GCSE or equivalent Maths (Grade 4-9) Essential