IT Apprentice - Advanced (Level 3)


Nu-Heat UK Ltd

Training Provider:

Exeter College

Weekly wage £168.75
37.5 hours per week Monday to Friday 37.5 Hours Per Week Shifts TBC
duration: 12 months
start: 1 September 2020
Advanced (Level 3)
Infrastructure technician (apprenticeship standard)
28 August 2020 (application closing date)
To provide first line support and maintenance of the IT systems, and to support the development of new and existing IT systems.


In this role you will be expected to:

  • Provide first line IT support
  • Have a full understanding of the systems and processes of the departments you support
  • Have a general understanding of the systems and processes in other departments
  • Communicate effectively with staff at all levels of the business both verbally and in written form

Responsible to IT Manager

  • First line support
  • Resolve any immediately solvable problem
  • Escalate any other problem to the relevant person within the ICT department
  • Report any suspected “bugs” to external support where appropriate
  • Report any enhancement requests to NetSuite and keep staff updated as to the progress of their request
  • Support and maintain equipment (desktops, laptops, printers and other peripherals)
  • Support business systems such as phones, CRM, Quote and Design tools
  • NetSuite Maintenance
  • Run daily, weekly and monthly maintenance
  • Maintain “public” saved searches and views
  • Create and modify NetSuite searches and reports
  • Maintain NetSuite forms to make sure they meet the business needs
  • Create and modify NetSuite email templates
  • Maintain roles and dashboards for staff


  • Document the internal design of any development in order to ease maintenance in the future
  • Create and maintain user instructions and maintenance guides where appropriate
  • NetSuite Development and Support
  • Work with the Systems Analysts to develop bespoke solutions suited to the business needs
  • Willingness to learn JavaScript, HTML, FreeMarker and basic SQL to support the Systems Analysts in the development of NetSuite
  • Maintain own tasks within the company project management tools


  • To participate in the company’s PDR process
  • To undertake relevant staff development/training
  • To be responsible for the health and safety of self and others
  • The list of job duties within this description is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post.
  • Job descriptions will be reviewed regularly to ensure they are an accurate representation of the post

Future Prospects

Possibility of progression onto higher apprenticeship

Skills Required

  • Key skills and knowledge (essential or desirable as noted)
  • Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities
  • Good working knowledge of Microsoft Office Products (Excel, Word, Outlook)
  • Ability to be flexible and work hard, both independently and in a team environment, in a high pressure on-call environment with changing priorities
  • Able to communicate both written and orally, good attention to detail and to present information clearly and concisely
  • Able and willing to follow instruction and learn new tasks
  • Commitment to completing the apprenticeship
  • Working knowledge of JavaScript and HTML. (desirable)

Qualities Required

  • Team player
  • Good communication skills

Qualifications Required

Grade 9-4 (A-C) in English and maths or equivalent.

Training Provided

You will work towards the Level 3 Infrastructure Technician Apprenticeship standard

Register interest