Close Asset Management Holdings Ltd

IT Application Support Apprentice - Advanced (Level 3)

Close Asset Management Holdings Ltd (Employer)

Ldn Apprenticeships Ltd (Training Provider)

Annual wage £18,000.00
40.0 hours per week Monday - Friday. Times TBC.
16 months (duration)
19 September 2021(start date)
Information Communications Technician (apprenticeship standard)
6 September 2021 (application closing date)
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Job Description

Close Brothers Asset Management is part of Close Brothers Group plc, which is a leading UK merchant banking group providing lending, deposit taking and securities trading in addition to wealth management services. They are now looking for an IT Application Support Apprentice to join their team!


Reporting to the IT Production Support Manager, this role will be working directly with Private Client Fund Managers, Investment Support team, Risk & Performance team, Operations, Finance, compliance and other business users to support them in their use of the digital systems and to diagnose and resolve their problems in relation to their access and use of the technologies available. In their daily work, the Support Analyst will interact with a wide variety of internal or external people, through digital channels, by phone and/or face to face.

Responsibilities for this role include:

  • Learn and develop Information Technology skills
  • Develop a basic understanding of Financial Services and Asset Management methodologies
  • Help to resolve customer issues to meet agreed service level expectations
  • Contribute to team service improvement initiatives
  • Attend training classes
  • Complete training assignments
  • Adhere to Health and Safety Regulations
  • Follow Company processes

Future Prospects

Level 4 Network Engineer.

Skills Required

  • Comfortable working with spreadsheets and creating presentations in the Office suite of products
  • Keen interest in technology and knowing how things work
  • Can demonstrate an aptitude for day to day mathematics
  • Competence in written and spoken English

Qualities Required

  • Diligence – Apprentices are willing to put in the time and effort to build knowledge and experience
  • Time Management – Ability to meet deadlines and work to strict timetables, as they could be working on a project alongside other colleagues
  • Critical Thinking – When solving problems, apprentices need to think critically to resolve the issue
  • Interpersonal Skills – Ability to follow direction and work well within a team and also be able to interact with various levels of seniority within the organisation
  • Proactivity – Ability to consider future situations and help develop processes or behaviour to prevent an issue from occurring

Qualifications Required

You’ll need to pass a face to face screening interview with our Talent Team (don’t worry, we’re a friendly bunch) and sit initial assessments in maths and English.

Training Provided

  • Level 3 Information Communications Technician Apprenticeship Standard
Register interest