IT 1st Line and Printer Engineer Apprentice - Advanced (Level 3)

Bates Group (Employer)

QA Apprenticeships (Training Provider)

Annual wage £13,000.00
35.0 hours per week Monday to Friday, 8am-4pm or 10am - 6pm.
15 months (duration)
28 February 2022(start date)
Information communications technician (apprenticeship standard)
3 February 2022 (application closing date)
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Job Description

The apprentice will be trained by experienced Copier/Printer engineers and will travel to deliver/install toners and carry out preventative maintenance. The candidate will need to have good customer facing skills and want to work as a team member supporting vital NHS devices throughout Sussex, Hampshire and Kent.


Bates IT are a family IT Company supporting an NHS Trust with headquarters in Worthing. 

We are looking for another apprentice who can ideally drive a small company van or Car and may consider a moped/motorbike license.

As the Printer engineer and Computer Technical Apprentice you will have a keen interest in all things desktop, server and cloud.

We will be providing mentoring and guidance to help you develop your career in IT and do not expect detailed knowledge, however some understanding of these areas is important. 

Clear thinking, good communication skills, good documentation and being proactive is an important requirement of this role. 

Main responsibilities: 

  • Provide remote 1st line support
  • Desktop Migrations from one domain to another Office 365 Mailbox setup and configuration Active Directory configuration (users and computers)
  • Windows pc and laptop roll outs
  • Install printer and toners
  • Travel to NHS sites and provide preventative maintenance support

Future Prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship.  Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Reality Check

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Skills Required

  • Can drive a small van [as travelling will be key]
  • License holder 
  • Great communication skills as working on NHS sites

Qualities Required

  • Being able to communicate well with your fellow colleagues
  • Be willing to learn and stretch your capabilities
  • Team player and reliable 

Qualifications Required

Entry requirements:

You need to have 5 GCSE’s:

  • Maths and English (or equivalents) at grades D or above
  • 3x GCSE’s grade A-C in any other subject

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here:

Training Provided

  • Level 3 Infrastructure Technician Apprenticeship Standard
  • Functional Skills in maths and English if required

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

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