- Hardware and software support of desktops and laptops including set up of new equipment
- Maintenance of digital whiteboards, touch screen TVs, projectors
- Printer set up and maintenance
- Set up of users/computers on the network
- Maintain a record of all computer faults ensuring records are updated to keep the end user notified of progress
- Maintain the security of the computer network ensuring staff and students only have access to the relevant areas
- Recover files from the backup for students and staff
- Liaise with engineers as required
- Maintain the telephone system
- PAT testing of all computer equipment across the school
- Update the Asset system as required
- Update all IT procedures as necessary
- Liaise with external providers as required
- Update white lists on filtering system
- Pass problems to 2nd level support ensuring all relevant information has been collected to enable a quicker resolution
- Set up presentation equipment as required
- Support of café cashless system
- Basic network trouble shooting
Possibility of full time employment or progression onto a level 4 programme.
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
- The ability to enjoy and thrive in a demanding fast paced environment
- Good literacy and numeracy
- Good communication skills
- Problem solving skills
- Team working skills
- Working within agreed parameters and understanding and following instructions
- Hard working
You need to have 5 GCSE’s:
- Maths and English (or equivalents) at grades D or above
- 3x GCSE’s grade A-C in any other subject
You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Find out more here:
- Level 3 Infrastructure Technician Apprenticeship Standard
- Functional Skills in maths and English if required
Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.