Infrastructure Technician Level 3 Apprentice - Advanced (Level 3)

Gwt Media Limited (Employer)

QA Apprenticeships (Training Provider)

Annual wage £8,404.00
37.5 hours per week 9am-5.30pm, Monday-Friday.
15 months (duration)
22 November 2021(start date)
Information communications technician (apprenticeship standard)
15 November 2021 (application closing date)
Register interest

Job Description

You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.


Main responsibilities:

  • Answering 1st line calls
  • Logging support calls
  • Escalating to 2nd line
  • Dealing with 1st line cases (password resets and troubleshooting 365 tenancies
  • Basic admin on case system

Future Prospects

Potentially full time employment. 

Reality Check

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Skills Required

  • Good customer service
  • Friendly and able to work as part of a team
  • Motivated to work on their own when required

Qualities Required

  • Interested in progressing to be certified in Microsoft products
  • Not afraid to pick up the phone  

Qualifications Required

Entry requirements: 

You need to have 5 GCSE’s: 

  • Maths and English (or equivalents) at grades D or above 
  • 3x GCSE’s grade A-C in any other subject 

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship. 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here:

Training Provided

  • Level 3 Infrastructure Technician Apprenticeship Standard
  • Functional Skills in maths and English if required

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Register interest