Infrastructure Technician Level 3 Apprentice - 20212 - Advanced (Level 3)

Mishcon De Reya Llp (Employer)

QA Apprenticeships (Training Provider)

Weekly wage £384.75
37.5 hours per week Monday - Friday, 9am - 5pm.
15 months (duration)
26 October 2020(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
12 October 2020 (application closing date)
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Job Description

We're looking for a bright and enthusiastic Apprentice to be part of this exciting team. The Apprentice will gain valuable experience, with the opportunity to experience time across all areas of the department, thus generating a real in-depth understanding of how a successful Technology function operates within a leading London Law Firm.


Main responsibilities: 
•    Provide first line support, log service desk calls from the end-users
•    Log all actions taken and resolutions
•    Provide administrative support to the Technology Department
•    Where necessary escalate the call, in a timely manner, to a Training & Application or Technical Support Analyst as appropriate
•    Take ownership of issues and be proactive when dealing with queries
•    Keep the end-user and other members of the team informed of progress as appropriate.

Future Prospects

Possibility of full time employment.

Reality Check

Important Information:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

Skills Required

•    Working knowledge of Microsoft Products in particular Office 2016 (Word and Outlook) and Windows 10
•    Excellent attention to detail
•    Excellent telephone manner
•    Excellent organisational skills
•    Good problem solving skills
•    Ability to communicate effectively with people at all levels
•    Ability to work independently and as part of a team
•    Personable and confident, able to build relationships with partners/ key stakeholders
•    Resilient and calm under pressure

Qualities Required

•    Adaptable and flexible approach
•    Pro-active and takes initiative.

Qualifications Required

5 A-C/9-4 or equivalent, including English and maths.

Training Provided

  • Level 3 Infrastructure Technician Standard
  • Functional Skills in maths and English if required
  • BCS Award in Coding and Logic
  • BCS Award in Business Processes
  • Microsoft Technology Associate Networking Fundamentals
  • BCS Award in Mobile and Operating Systems
  • BCS Award in Cloud Services
Register interest