Infrastructure Technician Level 3 Apprentice - Advanced (Level 3)

Alcom Enterprises Limited (Employer)

QA Apprenticeships (Training Provider)

Annual wage £12,000.00
37.5 hours per week Monday - Friday, 9am - 5.30pm.
15 months (duration)
24 May 2021(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
11 May 2021 (application closing date)
Register interest

Job Description

You will have the opportunity to gain valuable skills, knowledge and experience whilst you complete a Infrastructure Technician Level 3 Apprenticeship.


Main responsibilities:
•    Answering and directing incoming tech calls from home & business clients
•    Logging calls into our ticketing system
•    Calling clients and providing updates
•    Remotely connecting to clients computers and assisting with problems
•    Monitoring the health of client computers using our tools
•    Monitoring the backup system is working correctly
•    Monitoring the antivirus is working correctly
•    20% of the day – Apprenticeship learning

Future Prospects

  • Possibility of full time employment.

Reality Check

Important Information: 

  • QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education
  • To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years

Skills Required

  • Friendly, approachable and outgoing personality
  • Confident answering the telephone and dealing with telephone enquiries
  • Passionate about helping others with their IT problems
  • Some previous experience relating to this role – e.g. helping family, built own computer conducted own learning in a key topic etc.

Qualities Required

•    Be serious about a career on a front line IT Help Desk

Qualifications Required

  • A minimum of 5 A-C grade GCSE’s, as well as a D or above including English and maths.
  • We need really good English skills – Reading, Writing and Spoken.

Training Provided

  • Level 3 Infrastructure Technician Standard
  • Functional Skills in maths and English if required

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Register interest