Infrastructure Technician (IT Support) - Level 3 Apprenticeship - 73352 - Advanced (Level 3)

Blackfinch Holdings Limited (Employer)

QA Apprenticeships (Training Provider)

Annual wage £15,000.00
40.0 hours per week Shifts TBC upon interview.
15 months (duration)
28 June 2021(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
25 June 2021 (application closing date)
Register interest

Job Description

To help deploy, support and train staff on all aspects of the organisation’s IT infrastructure and software.


Key responsibilities:

  • Desktop support
  • Server management
  • Salesforce Administration and customisation
  • Liaising with service providers to resolve issues
  • Network and VoIP systems troubleshooting
  • Office 365 management
  • Software and hardware deployment and maintenance
  • Firewall management and configuration       

Future Prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Reality Check

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Skills Required

  • Communicates effectively
  • Technical knowledge
  • Takes personal responsibility
  • Demonstrates professionalism
  • Continues own development
  • Understanding existing and emerging technologies
  • Understanding how to gather and interpret diagnostic information

Qualities Required

  • Prioritisation of work
  • Strong and flexible work ethic
  • Self-motivated and tenacious
  • Administration of mainstream Microsoft products
  • Computer architecture
  • Network topologies and setup
  • Self confidence
  • Problem-solving

Qualifications Required

  • 5 GCSE’s, grades A*-C/9-4 or equivalent (including English Language and maths)

Training Provided

  • Level 3 Infrastructure Technician Standard
  • Functional Skills in maths and English if required

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Register interest