Lawrence David Ltd

Infrastructure Technician Apprentice (Level 3) - Advanced (Level 3)

Employer:

Lawrence David Ltd

Training Provider:

Peterborough Regional College

Weekly wage £166.00
40.0 hours per week Monday to Friday - 9am - 5pm
duration: 21 months
start: 11 September 2020
PETERBOROUGH
Advanced (Level 3)
Infrastructure technician (apprenticeship standard)
21 August 2020 (application closing date)
First line IT support role responsible for ticketing system and initial go to contact for company user base. Providing support of IT/application related issues or enquiries. Escalating to 2nd line if required or 3rd party providers.

Responsibilities

First line support role with in the internal IT department primarily providing the service desk function to internal users as well as other fundamental tasks within the IT department. This will involve taking calls, logging tickets into the ticket management system and dealing with walk-ins.

Responsibilities will include:

  • Supporting users
  • Building/troubleshooting computer hardware
  • Supporting software and mobile phone devices
  • Maintaining stock level of hardware devices and toners for MFD's
  • Overview of Anti-Virus, Network monitoring and Backup solution

The above role will be based at the head office in Peterborough but will include supporting multiple sites within Peterborough and the surrounding area therefor some travel may be required.

Future Prospects

This apprenticeship is recognised for entry onto the register of IT technicians confirming SFIA Level 3 professional competence and those completing the apprenticeship are eligible to apply for registration.

Reality Check

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit: https://www.gov.uk/national-minimum-wage-rates

Skills Required

  • Excellent attention to detail
  • Achieving key training objectives
  • Effective time management skills
  • Effective communication skills

Qualities Required

  • Personable
  • Industrious
  • Keen to learn
  • Excellent timekeeper
  • Works well as part of a team as well as on initiative
  • Follow safe working procedures, take pride in work

Qualifications Required

Maths & English GCSE at Grade 4/C, equivalent or above - desirable.

Training Provided

Infrastructure technician standard

  • Level 2 English and maths
  • Eligibility to join the Register of IT Technicians Confirming SFIA Level 3
  • Professional Competence
  • Achievement of 5 Ofqual Regulated Knowledge Modules or Vendor/Professional Qualifications
  • An Infrastructure Technician Level 3 Qualification Graded at: Pass, Merit or Distinction

Attendance at College will be required.

Register interest