Infrastructure Technician Apprentice - 68612 - Advanced (Level 3)

Astec Computing UK Ltd (Employer)

QA Apprenticeships (Training Provider)

Annual wage £10,200.00
37.0 hours per week All shift details will be confirmed upon interview.
15 months (duration)
13 October 2020(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
30 September 2020 (application closing date)
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Job Description

Working independently and as part of a team, using a range of tools and demonstrating strong interpersonal skills when dealing with colleagues, customers, and clients during all tasks.


Main role / Responsibilities will include but not be limited to:

As an Infrastructure Technician Apprentice your main roles and responsibilities will include:

  • Answering, action and monitoring centralised IT Service Desk phone calls 
  • Carrying out initial incident diagnostics, resolving with a first-line fix where possible or escalating to other areas of the IT Department to resolve if necessary
  • Using your skills to support customers via telephone, remote access tools and on occasion, on-site
  • Updating all records in a timely manner, with associated information pertaining to the full life cycle of the support call Liaising with second line support personnel, as required 

Future Prospects

  • 92% of QA Apprentices secure permanent employment after finishing their apprenticeship 
  • Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks

Reality Check

Important Information:

  • QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education
  • To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years

Skills Required

  • Good communicator 
  • Hard worker 
  • Good computer skills 
  • Ability to work under pressure 
  • Previous experience of speaking with members of the public 

Qualities Required

  • Friendly and personable nature 
  • Keen to be part of a team 

Qualifications Required

•    English and maths GCSE grade D/3 or above 
•    3x GCSEs grade A-C (8-4) in any subject 
•    A-Levels, preferably in ICT 

Training Provided

  • Level 3 Infrastructure Technician Standard
  • Functional Skills in maths and English if required
  • BCS Award in Coding and Logic
  • BCS Award in Business Processes
  • Microsoft Technology Associate Networking Fundamentals
  • BCS Award in Mobile and Operating Systems
  • BCS Award in Cloud Services
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