Infrastructure Technician Apprentice - 68612 - Advanced (Level 3)

Astec Computing UK Ltd (Employer)

QA Apprenticeships (Training Provider)

Annual wage £10,200.00
37.0 hours per week All shift details will be confirmed upon interview.
15 months (duration)
13 October 2020(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
30 September 2020 (application closing date)
Register interest

Job Description

Working independently and as part of a team, using a range of tools and demonstrating strong interpersonal skills when dealing with colleagues, customers, and clients during all tasks.

Responsibilities

Main role / Responsibilities will include but not be limited to:

As an Infrastructure Technician Apprentice your main roles and responsibilities will include:

  • Answering, action and monitoring centralised IT Service Desk phone calls 
  • Carrying out initial incident diagnostics, resolving with a first-line fix where possible or escalating to other areas of the IT Department to resolve if necessary
  • Using your skills to support customers via telephone, remote access tools and on occasion, on-site
  • Updating all records in a timely manner, with associated information pertaining to the full life cycle of the support call Liaising with second line support personnel, as required 

Future Prospects

  • 92% of QA Apprentices secure permanent employment after finishing their apprenticeship 
  • Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks

Reality Check

Important Information:

  • QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education
  • To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years

Skills Required

  • Good communicator 
  • Hard worker 
  • Good computer skills 
  • Ability to work under pressure 
  • Previous experience of speaking with members of the public 

Qualities Required

  • Friendly and personable nature 
  • Keen to be part of a team 

Qualifications Required

•    English and maths GCSE grade D/3 or above 
•    3x GCSEs grade A-C (8-4) in any subject 
•    A-Levels, preferably in ICT 

Training Provided

  • Level 3 Infrastructure Technician Standard
  • Functional Skills in maths and English if required
  • BCS Award in Coding and Logic
  • BCS Award in Business Processes
  • Microsoft Technology Associate Networking Fundamentals
  • BCS Award in Mobile and Operating Systems
  • BCS Award in Cloud Services
Register interest

Related