Infrastructure Technician Apprentice - 20390 - Advanced (Level 3)

The College or Hall of Valence Mary Commonly Pembroke College in the University of Cambridge (Employer)

QA Apprenticeships (Training Provider)

Annual wage £12,396.31
36.5 hours per week Monday - Thursday, 9.00am - 5.00pm, Friday, 9.00am – 4.00pm (30 mins unpaid lunch break)
12 months (duration)
4 January 2021(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
9 December 2020 (application closing date)
Register interest

Job Description

As an apprentice you will learn to understand how the College works, the services it provides, how it’s managed and how it fits into the wider University. For the right person, there is the opportunity to secure full time employment and progress to higher level qualifications.


Main responsibilities: 

  • Understand how the IT Department works, the services it provides, what its objectives and constraints are, how it’s managed and how it fits into the College
  • Understand what computer and communication systems, hardware and software are being used to provide these services
  • Monitor and record the behaviour and performance of some of these systems
  • Carry out basic maintenance of printers e.g. re-stocking with paper, clearing paper jams and replacing spent toner cartridges
  • Assist with the diagnosis, maintenance, upgrade and replacement of hardware and software
  • Assist with the provision of IT support to Fellows, students and staff
  • Understand College and University IT rules and alert colleagues to cases of potential abuse
  • Assist with the provision of IT equipment required for IP projects
  • Monitor and maintain the IT Department’s presence on social media
  • Attend approved courses, lectures, seminars and meetings
  • Write notes after such events and brief colleagues verbally
  • Maintain a structured record of what has been learned
  • Responsible for the routine checking and reporting of server room hardware status

Future Prospects

  • The possibility of doing Level 4 at Pembroke College

Reality Check

Other requirements / you should be aware of:

  • You will work from home as and when necessary
  • You may be required to lift computer equipment around the college
  • There will be very occasional evening and weekend work

Important Information:

  • QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education
  • To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years

To apply for this apprenticeship, please submit your application form to:

  • Jenny Baptista - contact details are here: 
  • Or post the application form to Pembroke College, Cambridge, CB2 1RF.

Skills Required

  • Good customer service skills
  • Honesty and integrity
  • A willingness to engage with and ensure that assigned tasks are completed appropriately in a timely fashion
  • Ability to communicate effectively with a wide range of users of different statuses and IT competence
  • Ability to work closely and effectively with other IT staff
  • Ability to absorb new ideas quickly and apply them appropriately
  • Problem solving

Qualities Required

  • Willingness to learn and evolve/expand skillset
  • Ability to assess and create/update documentation for the activities undertaken 
  • Mobility on foot or cycle

Qualifications Required

  • Numerate and literate e.g. Maths, Science and English GCSE at grades A*-C / 9-4
  • ICT qualification at GCSE or comparable level

Training Provided

During the apprenticeship, the apprentice will work towards gaining the following qualifications: 
Infrastructure Technician Level 3

  • MTA Networking Fundamentals
  • MTA Mobility and Devices Fundamentals
  • MTA Cloud Fundamentals
  • BCS Certificate in Business Processes and Coding and Logic

You’ll also gain on the job training from colleagues.

  • The College will provide supplemental training to the role such as Manual Handling, Working in Heights, GDPR, etc. 
Register interest