Infrastructure Technician Apprentice - Advanced (Level 3)

The David Ross Education Trust (Employer)

Baltic Training (Training Provider)

Annual wage £10,400.00
37.5 hours per week Monday – Friday (8:00am – 4:00pm)
15 months (duration)
17 August 2021(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
16 August 2021 (application closing date)
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Job Description

Baltic are delighted to be working with David Ross Education is recruiting an IT apprentice. The David Ross Education Trust is a network of unique and diverse academies, committed to becoming one of the top-performing multi-academy trusts in the country.

Responsibilities

Duties to include:

  • Providing 1st Line Support to students and teachers
  • Creating, assigning, and solving tickets via our ticketing system
  • Supporting with issues via the call handling process
  • Helping resolve issues that arise such as password resets
  • General maintenance and troubleshooting

Future Prospects

There are career progression opportunities available upon completion of the programme.

Reality Check

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

Skills Required

  • Passion for IT and technology
  • Customer Service

Qualities Required

  • Ability to work in a team
  • Self-motivated and willing to learn

Qualifications Required

GCSE in maths grade 4/C or maths level 2 equivalents.

Training Provided

  • Level 3 - Infrastructure technician
  • Functional Skills if required 
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