The Laptop Doc Ltd

Infrastructure Technician Apprentice - Advanced (Level 3)

The Laptop Doc Ltd (Employer)

Ldn Apprenticeships Ltd (Training Provider)

Annual wage £14,000.00
40.0 hours per week Monday to Friday
15 months (duration)
18 March 2021(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
11 March 2021 (application closing date)
Register interest

Job Description

The Laptop Doctor has become a well-known Computer and Smart Phone Repair Service in Datchet, Windsor and surrounding areas of Berkshire. Their intense passion for fixing what’s broken has brought them to the forefront of the repair industry, and their impeccable results have kept them there.

Responsibilities

  • Hardware Repairs (Phones, Tablets, MacBook’s & PC’s)
  • Hardware upgrades for all devices
  • Providing remote & on-site support for local business’
  • Software upgrades – Mac OS & Windows OS
  • Customer Data Backup & Recovery
  • Installation of basic software such as Office packages & Anti-Virus suites
  • Basic fault finding
  • Liaising with customers, logging and updating tickets via our ticket logging system
  • Liaising with suppliers, placing orders & taking deliveries

Future Prospects

  • Level 4 Network Engineer

Skills Required

  • Excellent Communication Skills – Building good relationships is fundamental to the delivery of our services
  • Organisational Skills – The ability to manage your own workload and to work to team and project deadlines

Qualities Required

  • Teamwork and Cooperation – The ability to work flexibly in a team and contribute to a supportive work environment
  • Adaptability and Flexibility – You will be working in a fluid, fast-paced and exciting environment. These skills are vital to responding to situations in the workplace

Qualifications Required

  • You’ll need to pass a face to face screening interview with our Talent Team (don’t worry, we’re a friendly bunch) and sit initial assessments in maths and English
  • Driving licence is preferable

Training Provided

  • Level 3 Infrastructure Technician Apprenticeship Standard
Register interest

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