Alder Hey Children's Nhs Foundation Trust

Infrastructure Technician Apprentice - Advanced (Level 3)

Alder Hey Children's Nhs Foundation Trust (Employer)

Estio Training (Training Provider)

Annual wage £8,897.00
37.5 hours per week Shifts to be confirmed.
18 months (duration)
4 January 2021(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
2 positions available
14 December 2020 (application closing date)
Register interest

Job Description

NHS organisations across the North West recruit apprentices annually on to the Skills Development Network's Foundation Informatics Apprenticeship.


The programme is currently looking to recruit apprentices offering opportunities to work in IT managing and supporting IT systems, hardware and software ensuring the functionality and accessibility of corporate services, including critical NHS clinical systems essential for the delivery of patient care.

Apprentices should be hardworking, organised individuals who are flexible and willing to learn with a personal interest in IT/Technology.

Further information on the Skills Development Network, the Foundation Informatics Apprenticeship as well as careers in the NHS can be found at

In this role you will be required to:

  • Be the first point of contact for all IT queries, incidents, problems and requests, accurately logging information received by telephone, electronically or in person on the Service Desk system
  • Progress, resolve, update and close call logs
  • Action the resolution of incidents, problems and requests escalating and seeking further advice and information when necessary
  • Escalate and monitor incidents and requests reported to external agencies, suppliers and contractors
  • Provide first and second line support for PCs, peripherals and associated, designated hardware, software and applications
  • Identify and rectify hardware, software and network issues
  • Support the installation and maintenance of PCs (Desktops, Laptops, Tablets, mobile devices etc) and all associated peripherals (ie. printers, PDAs), software operating systems and applications software
  • Undertake administration of logon credentials for designated systems/applications.
  • Undertake designated operational and data administration tasks for systems / computers
  • Assist with maintaining an up-to-date inventory of hardware and software ensuring stock levels are maintained
  • Receive and process orders for new ICT hardware and software
  • Assist in the selection, development, use and maintenance of hardware and software for use within the PC environment (Desktops, Laptops and peripherals)
  • Dispose of redundant equipment in accordance with legislative, national and organisational policy and procedure

Future Prospects

This opportunity is advertised on a fixed term contract basis due to this being an apprenticeship, the objective of which is to gain a recognised qualification and experience in the workplace. This does not include a guaranteed permanent post with an NHS organisation, however throughout the apprenticeship individuals will be eligible to apply for vacancies within their workplace organisation, subject to the usual recruitment processes, with support being provided to ideally secure a position by completion. The apprenticeship will provide valuable work experience and a qualification that is recognised by employers.

Reality Check

The Apprenticeship National Minimum Wage guide (ANMW):

Skills Required

  • Good communication (written and verbal)
  • Team working
  • Good at problem solving
  • Ability to act on own initiative and follow instructions
  • Flexible and adaptable
  • IT skills

Qualities Required

  • Keen interest in IT
  • Punctual and reliable
  • Friendly, outgoing nature
  • A professional attitude to work

Qualifications Required

5 GCSEs grades A*-C/9-4 or equivalent (including English Language and maths).

Training Provided

The Estio Training programme gives people the opportunity to get experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive eight weeks of intensive training. Whilst in the workplace, apprentices will also receive continual coaching, help and guidance from a dedicated Skills Development Coach who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 3 Infrastructure Technician Standard with training in areas such as:

  • Functional skills, maths L2 and English L2
  • PC Fundamentals
  • Business Processes & Customer Services
  • Networking & Architecture
  • Mobile & Operating Systems
  • Cloud Services
  • Coding & Logic

Some of these modules will include an option to take an examination in order to receive a professional certificate.

Register interest