Infrastructure Technician Apprentice - Advanced (Level 3)

Silverbug Ltd (Employer)

Baltic Training (Training Provider)

Annual wage £12,000.00
37.5 hours per week Monday - Friday, 8.00am - 4.30pm or 9.30am - 6.00pm
12 months (duration)
12 November 2020(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
11 November 2020 (application closing date)
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Job Description

Working in a team of 20, this is an excellent opportunity for someone looking to be involved in all things IT, learning and progressing in the role with the support of the business’ Head of Service Delivery.


Roles & Responsibilities:

Typical roles and responsibilities include (but are not limited to):

  • Provide Service Desk Support to clients via email and telephone
  • Log and update key information on the Company’s incident management system
  • Work towards resolution on all support calls, escalating to second line support where needed
  • Work within company Service Level Agreements
  • Create support documentation for clients
  • Liaise with third parties and customers to ensure service levels are met

Full training and support will be provided throughout your apprenticeship by both Baltic Apprenticeships and Silverbug.

Future Prospects

  • There are career progression opportunities available upon completion of the programme
  • You, along with your employer, may decide to progress into a full-time IT position with the business

Reality Check

  • Perbox
  • Healthcare Cash Plan
  • 20 days holiday entitlement (plus bank holidays)

Skills Required

  • Good written communication skills
  • Good Problem-Solving skills

Qualities Required

  • Keen interest in IT
  • Someone who can work individually and as part of a team
  • Good work ethic
  • A positive attitude and have a willingness to learn

Qualifications Required

  • Grade 4/C GCSE or equivalent in Maths is required for the role

Training Provided

Infrastructure Technician Level 3 Apprenticeship Standard:

  • Baltic Apprenticeships were the first training provider to offer a completely tech-focused, tech-driven training solution. We help people transform their knowledge and passion into skills that employers need
  • If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage. In the meantime, if you want to get a head start on the other applicants, expand your knowledge with the links provided
Register interest