ICT Technician Apprentice - Advanced (Level 3)

Oasis Community Learning (Employer)

QA Apprenticeships (Training Provider)

Annual wage £9,379.50
37.5 hours per week 8:30am - 4:30pm or 9am - 5pm (hours subject to change) - Days to be confirmed.
16 months (duration)
29 August 2022(start date)
Information communications technician (apprenticeship standard)
10 August 2022 (application closing date)
Register interest

Job Description

Oasis are keen to recruit a pro-active Technical IT Apprentice with a can-do, mature attitude towards their work.

Responsibilities

What will the apprentice be doing?

Duties:

You will be required to undertake a variety of tasks and gain all round experience within a busy technical environment including:

  • Ensuring the smooth running of ICT systems to facilitate Teaching, Learning, Administration and Leadership.
  • Allowing the effective use of ICT by Teaching Staff, Admin Staff, Leadership and Students and to improve both their understanding of ICT and their experience of its use.
  • Providing remote and face to face technical support in line with the academy’s ICT support service definition.
  • Supporting pupils and staff in the appropriate use of ICT, through advice or training. 

Desktop & Application Support: 

  • Connect, set up and check PCs and peripherals for normal operation.
  • Detect, diagnose and resolve PC, peripheral and application errors.

Server & Network Support: 

  • Set up hardware and perform basic checking of networked PCs, including diagnosis of networking/Server/Proxy issues.
  • Perform routine maintenance tasks for user accounts; run basic network monitoring reports and utilities.

Configuration & Installation: 

  • Install new hardware, Repair current hardware and reload software on desktops/laptops following release management procedures.
  • Always ensure that all new deployments, repairs and fixes are fully tested.

Continuity, Maintenance & Security:

  • Follow academy backup, virus protection and security procedures.
  • Note risks to ICT systems and suggest precautions; follow extended maintenance procedures.

Service Request Management:

  • Investigate requests for support; record diagnostic information, retrieve details of similar requests and either resolve or escalate to the appropriate level.
  • Respond to support requests according to academy procedures, recording detailed diagnostic information and using appropriate knowledgebase/logs to inform diagnosis and resolution.

Health & Safety:

  • Carry out basic safety checks to make sure ICT resources are safe for use 

What training will the apprentice take and what qualification will the apprentice get at the end?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

What is the expected career progression after this apprenticeship?

92% of QA Apprentices secure full-time employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Reality Check

Important Information:  QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Skills Required

Communication skills, IT skills, Customer care skills, Problem solving skills, Team working, Multitasking skills

Qualifications Required

GCSE or equivalent 3 of any subject (Grade 4+ (A - C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential
Register interest

Related