Iceland Supervisor Apprenticeship - Advanced (Level 3)

Iceland (Employer)

Lifetime Training Group (Training Provider)

Annual wage £17,000.00
40.0 hours per week Shift work, including night shifts. Shifts TBC.
65 years (duration)
19 August 2021(start date)
Retail team leader (apprenticeship standard)
12 August 2021 (application closing date)
Register interest

Job Description

A successful, award winning business; Iceland are looking for candidates with outstanding potential to start their Apprentice Supervisor Programme. Supporting in all aspects of running the store, if you can juggle lots of things at once, this is the right kind of place for you.


We are looking for someone that is keen to learn, develop & apply the technical & behavioural skills required in order to successfully complete the apprenticeship programme and provide an excellent service and store standards at all times through the in store team.

This is a fantastic opportunity for someone with leadership and retail experience to build a career with one of Britain's fastest growing, and most innovative retailers whilst working towards their Retail Team Leader Level 3 Apprenticeship.

This is a 12-month apprenticeship and at the end of the programme you will move into an Iceland Supervisor position.

Day to day duties:


  • Actively promote bestselling lines and key products and ensures stock is available across all ranges
  • Accurately implement cycle and phase changes to drive customer offer in store
  • Drive all additional customer focussed services and home delivery offering in store
  • Maintain availability levels across all departments prioritising off sales and low levels
  • Manage the Sight of Inventory system to maintain accurate stock levels in store
  • Maintains accurate forecasting levels for products to drive sales


  • Regularly observe colleague interaction to provide individual feedback
  • Provide, and train others to deliver, a great experience to our customers
  • Take all necessary action to provide a fast and efficient service all day in store, online and home delivery
  • Accurately complete date alerter to ensure all product on sale is legal
  • Ensure correct fill levels and temperatures in store
  • Right at Night operation is fully implemented to ensure full and clean offer for the customer


  • Accurately use scheduler to ensure service levels are provided within budget
  • Adhere to, and correctly implement, shopfloor and home delivery processes, policies and procedures
  • Drive an accurate till operation by colleagues in store to reduce risk and loss
  • Adhere to, and correctly implement shopfloor and stock processes, policies and procedures
  • Conduct relevant investigations into stock loss to minimise future loss
  • High standards of stockroom / cold room / chiller housekeeping to drive efficiencies

At Iceland you will be working towards a Retail Team Leader Apprenticeship L3 standard over the course of 15 months.

Future Prospects

Ongoing development through Iceland and the apprenticeship.

Reality Check

The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early.

Skills Required

  • Previous management experience, ideally in retail
  • Strong people management experience

Qualities Required

  • Keeping positive, even when things get tough
  • Flexible

Qualifications Required

You must have previous experience within a leadership role within retail or hospitality.

Training Provided

  • Retail Team Leader Apprenticeship L3
  • Functional Skills in English and maths
Register interest


About the employer

Iceland is the UK's favourite frozen food provider - a unique British food retailer with over 600 stores in the UK and Northern Ireland.

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