Enfield Council

Hr Support Apprentice - Advanced (Level 3)

Enfield Council (Employer)

Smart Training and Recruitment Limited (Training Provider)

Weekly wage £313.92
36.0 hours per week 9-5pm (1/2 hr lunch)
15 months (duration)
28 October 2020(start date)
HR Support (apprenticeship standard)
10 October 2020 (application closing date)
Register interest

Job Description

Working in human resources involves engaging with a range of people, dealing with challenging situations and issues as they arise. You'll need a motivational attitude, approachability and a keen interest in workplace policies and workplace culture. We’ll help you work towards a Level 3 Apprenticeship


You will learn how to handle day to day queries and provide HR advice; working on a range of HR processes.  You will interact with our staff on a day to day basis and on some relatively complex issues too. 
The role will typically be providing support and advice to managers on a wide range of HR issues using company policy and current law.
As you develop into the role, you’ll have the opportunity to work across the various Human Resources and Organisational Development teams and support with policy research and development, recruitment, employee relations and learning and organisational development projects.

  • To support the Director of HR&OD and the senior leadership team to deliver a timely HR service across the council
  • Support with HR administration activities, including support with key meetings for our Joint Consultation Committee
  • Assist with research and development of employee benefits
  • Assist with the research and development of HR policies
  • Assisting with making arrangements for formal hearings to support the work of the Employee Relations team.
  • Support the HR Business Partner in undertaking or coordinating high level administrative services
  • Assist in all aspects of the HR team works to ensure quality, timely and compliant production of documentation, filing and administration.
  • Support the Heads of Services with any HR related projects
  • To manage own email box and Director’s email box
  • To respond to routine correspondence and enquiries as well as drafting/co-ordinating responses on behalf of the Director/Chief Executive
  • Produce correspondence, presentations, spreadsheets using a variety of ICT packages e.g. word, excel, database
  • To provide a range of other clerical duties including photocopying, scanning, sorting and distributing post etc
  • Maintain a reminder ‘bring forward system’ of outstanding correspondence and ensure all matters requiring attention are raised with the Director in a timely manner
  • To answer and deal with telephone enquiries on behalf of the Director/Chief Executive, taking a message or referring the caller onto a colleague as required
  • To deal with all contacts effectively, and courteously, in line with the Council’s policies and procedures
  • To organise meetings ensuring that all necessary arrangements are made and papers prepared as necessary including travel arrangements
  • Arrange management team meetings for the Director and their direct reports, including arranging the date and time, producing the agenda and collecting the papers
  • Minute take the management team meetings and any other meetings as directed and record all actions
  • Monitor all actions to ensure completion and collate updates for the following meeting
  • Organise divisional meetings as required
  • To meet and greet visitors to the HR Department and making refreshments at meetings for visitors when necessary
  • Place orders with suppliers using the Council’s Purchase Order system
  • To maintain manual and computerised systems including inputting data, keeping records, statistics and general filing systems as directed
  • Undertake sickness absence returns on behalf of the Director for their direct reports
  • Maintain a log of sickness absence and planned leave on behalf of the Director for their direct reports
  • Approve/reject leave as on MI Portal as directed by the Director for their direct reports
  • Process expenses claims on behalf of the Director and their direct reports
  • To ensure management team appraisals are diarised in accordance with the corporate timescales
  • Provide cover for other Personal Assistants during periods of sickness absence and annual leave as required
  • Organise and prioritise own workload as appropriate, to meet the requirements of the business
  • Any other appropriate duties under the direction of the Line Manager for the placement
  • Confidentiality and sensitivity to be adhered to at all times
  • Carry out all accountabilities in compliance with the Council’s Policies and Procedures

Future Prospects

May be a permanent position after the apprenticeship has been completed

Skills Required

  • IT Skills
  • Good communication skills
  • Organised

Qualities Required

  • Approachable
  • Willing to learn
  • Interested in Human Resources

Qualifications Required

Two GCSEs grade A to C 9-4 or equivalent including maths and English or the ability towards Functional Skills Level 2

Training Provided

  • HR Support Level 3
  • Functional skills if required

1-2-1 learning & training by tutor. 

Induction and in house training by employer

Register interest