Housing Management Apprentice (Housing Management Team) - Advanced (Level 3)

Dartford Borough Council (Employer)

Kent County Council (Training Provider)

Weekly wage £159.10
37.0 hours per week Monday to Thursday - 8.45am – 5.15pm. Friday - 8.45am – 4.45pm. 1-hour lunch (unpaid).
2 years (duration)
8 November 2021(start date)
Business administrator (apprenticeship standard)
28 October 2021 (application closing date)
Register interest

Job Description

The post holder will support the day to day running of the Housing Management Team, helping to provide a first point of contact for telephone enquiries from the Council’s tenants some of whom may be vulnerable and distressed. Making a positive confident customer focussed attitude essential.

Responsibilities

Are you looking for an administrative apprenticeship in local government, then this is the one for you. This is based in the fast-paced housing department in Dartford Borough Council.

The ideal candidate will support housing officers in the delivery of key housing management functions and assist in the delivery of a customer focussed frontline housing service. Dartford is a diverse and exciting place to work, which is undergoing rapid growth and significant development including a council housing new build programme.

Main Duties:

  • The post holder will support the day to day running of the Housing Management Team
  • Helping to provide a first point of contact for telephone enquiries from the Council’s tenants some of whom may be vulnerable and distressed, thus making a positive confident customer focussed attitude essential
  • Minute taking at meetings and for visits undertaken by housing officers
  • Assisting with processing forms for anti-social behaviour, mutual exchanges, and alterations of premises
  • Updating databases
  • Monitoring spreadsheets for ASB
  • Scanning and processing incoming post
  • Answering emails
  • Preparation of standard letters and forms under the direction of the Senior Housing Officer

Future Prospects

  • Potential for full-time employment for the right candidate
  • Many employers retain apprentices in full/part time positions
  • The qualifications you gain can also help you to get into higher education or other employment
  • Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies
  • Once the apprenticeship has been achieved you will have the skills, abilities and experience to update and enhance your CV, to make it attractive to potential employers

Reality Check

Interview:

  • We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date

Reality Check:

  • You will be responsible for your travel expenses to and from your place of work.  Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

Travel:

  • We are minutes away from Dartford Train Station and bus routes are close by.

Skills Required

  • Proficiency in Microsoft Office Suite
  • Good time management
  • Communication skills
  • Attention to detail
  • Problem solving
  • Good keyboard skills and the ability to learn new data systems
  • Flexible and enthusiastic approach

Qualities Required

  • Good telephone manner
  • Ability to multi-task
  • Punctual
  • Presentable
  • Team player

Qualifications Required

GCSE Grade 9 - 4  (A* - C) in English and maths. Or equivalent qualifications in these subjects.

Training Provided

  • Level 3 Business administrator apprenticeship standard

On the job training with the employer whilst working towards the Apprenticeship Standard.  

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Register interest

Related