The Old Hall Hotel (Coventry) Kalia Empire Limited

Hospitality Team Member - Waiter/Waitress Apprenticeship - Intermediate (Level 2)

The Old Hall Hotel (Coventry) Kalia Empire Limited (Employer)

Hit Training Ltd (Training Provider)

Weekly wage £157.50
30.0 hours per week Monday to Friday 30 Hours Per Week. Shifts TBA.
12 months (duration)
23 December 2021(start date)
Hospitality team member (apprenticeship standard)
17 December 2021 (application closing date)
Register interest

Job Description

The Old Hall has come to epitomise everything guests of a modern, luxury hotel should expect. Level 2 Apprenticeship.

Responsibilities

From friendly, old-fashioned customer service, to a first-class dining experience, flawless guest rooms,and events planned with the finest attention to detail, every guest experience will be outstanding and memorable.

Duties will include:

  • Greet and escort customers to their tables
  • Present menu and provide detailed information
  • when asked (e.g. about portions, ingredients or potential food allergies)
  • Prepare tables by setting up linens, silverware and glasses
  • Inform customers about the day’s specials
  • Offer menu recommendations upon request
  • Up-sell additional products when appropriate
  • Take accurate food and drinks orders, using a POS ordering software, order slips or by memorisation
  • Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
  • Communicate order details to the Kitchen Staff
  • Serve food and drink orders
  • Check dishes and kitchenware for cleanliness and presentation and report any problems
  • Arrange table settings and maintain a tidy dining area
  • Deliver checks and collect bill payments
  • Carry dirty plates, glasses and silverware to kitchen for cleaning
  • Meet with restaurant staff to review daily
  • specials, changes on the menu and service specifications for reservations
  • (e.g. parties)
  • Follow all relevant health department regulations
  • Provide excellent customer service to guests

Future Prospects

Full time role

Skills Required

  • Previous experience of working in a fast paced restaurant environment
  • Food safety training is a plus however not essential
  • Basic Maths skills
  • Excellent presentation skills
  • Strong organisational and multitasking skills, with the ability to perform well in a fast-paced environment
  • Active listening and effective communication skills

Qualities Required

  • Attentiveness and patience for customers
  • Team spirit

Qualifications Required

None required

Training Provided

  • Hospitality Team Member Level 2 Apprenticeship
  • Functional Skills Level 1 English
  • Functional Skills Level 1 maths
Register interest

Related