The Poacher

Hospitality Team Member - Front of House Apprenticeship - Intermediate (Level 2)

The Poacher (Employer)

Hit Training Ltd (Training Provider)

Weekly wage £129.00
30.0 hours per week 30 hours, shifts TBC.
12 months (duration)
6 October 2021(start date)
Hospitality team member (apprenticeship standard)
30 September 2021 (application closing date)
Register interest

Job Description

A team member that will learn how to provide great bar skills and understanding in the food industry, as well as keeping up with the cleanliness of the pub and rooms.

Responsibilities

The role will be in all aspects of the front of house area. This involves bar work, restaurant work and cleaning of the pub and rooms.

The bar side of the job will involve welcoming customers, pouring drinks, taking orders, knowing the stock (draught and bottled beers and lagers, wines, soft drinks, spirits and snacks) working the till system; which means taking cash and card payments, and providing exceptional service to the customers. Restocking will be involved when working the bar, so it is important to understand stock rotation and how to get the most out of what we provide. With experience, more responsibilities will be involved, such as opening and closing the pub and cellar management.

The restaurant side of the job involves seating customers, providing the customers with knowledge of the menu, upselling of items, knowing the bar stock in order to take drinks orders before, during and after their meal, understanding allergies to provide an alternative option for their meal, as well as keeping the restaurant clean and tidy throughout service.

Cleaning of the pub is vitally important to ensure the image of the pub is upheld and it welcomes
customers in. The pub downstairs will need cleaning each day, which means sweeping and mopping floors, hoovering of carpets and cleaning the toilets. As well as downstairs needing to be cleaned, the rooms will also need to be cleaned after every checkout. Rooms involves a bathroom clean (shower, toilets, sink and floor), making up of the bed and then general cleaning in the rooms themselves, such as dusting and hoovering.

Bar and restaurant work involves lots of greeting and talking to customers and getting to know those that come in everyday.

Daily tasks could include serving drinks, taking food orders, running the food, providing customers
with what is required for their meal, taking payment for open bills and just generally cleaning and keeping the pub looking its best.

Shifts will vary depending on the day. Up to 5 days a week, with hours varying between 10am till maybe 5 or 6 and can be from 3pm till as late as 12am. Weekends are when the pub can reach it’s busiest, so apprentices will need to work at different points throughout the weekend.

Future Prospects

After learning the main skills and working their way up through the pub itself, then their career could go anywhere due to the training we will provide them. As there are multiple aspects within the pub, they have chances to excel through their career depending where they want to go, or what area they want to focus on.

Skills Required

  • Money handling
  • Communication

Qualities Required

  • Punctual
  • Able to create conversation
  • Cleanliness
  • Polite
  • Good work ethic
  • Confident
  • Team player
  • Enthusiasm
  • Flexibility

Qualifications Required

  • None required

Training Provided

  • Hospitality Team Member Level 2 Apprenticeship
  • Functional Skills Maths Level 1
  • Functional Skills English Level 1
  • Bar work
  • Cellar management
  • Serving food and drinks
  • Taking of orders
  • Running of a restaurant
  • Understanding kitchen service
Register interest

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