The Old Hall Hotel (Coventry) Kalia Empire Limited

Hospitality Team Member - F&B Assistant Apprenticeship - Intermediate (Level 2)

The Old Hall Hotel (Coventry) Kalia Empire Limited (Employer)

Hit Training Ltd (Training Provider)

Weekly wage £129.30
30.0 hours per week Days and shifts to be confirmed.
12 months (duration)
6 October 2021(start date)
Hospitality team member (apprenticeship standard)
3 October 2021 (application closing date)
Register interest

Job Description

The Old Hall has come to epitomise everything guests of a modern, luxury hotel should expect. You will work towards a Level 2 Hospitality Team Member apprenticeship standard.

Responsibilities

From friendly, old-fashioned customer service, to a first-class dining experience, flawless guest rooms, and events planned with the finest attention to detail, every guest experience will be outstanding and memorable.

Duties will include:

  • To be able or competent to work across cross sections
  • Greet and escort customers to their tables
  • Present menu and provide detailed information when asked (e.g. about portions, ingredients, or potential food allergies)
  • Prepare tables by setting up linens, silverware, and glasses
  • Inform customers about the day’s specials
  • Offer menu recommendations upon request
  • Up-sell additional products when appropriate
  • Take accurate food and drinks orders, using a POS ordering software, order slips or by memorisation
  • Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
  • Communicate order details to the Kitchen Staff
  • Serve food and drink orders
  • Check dishes and kitchenware for cleanliness and presentation and report any problems
  • Arrange table settings and maintain a tidy dining area
  • Deliver checks and collect bill payments
  • Carry dirty plates, glasses, and silverware to kitchen for cleaning
  • Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
  • Follow all relevant health department regulations
  • Provide excellent customer service to guests

Future Prospects

Potential to progress into a full-time position upon completion.

Skills Required

  • Previous experience of working in a fast-paced restaurant environment
  • Food safety training is a plus however not essential
  • Excellent presentation skills
  • Strong organisational and multitasking skills, with the ability to perform well in a fast-paced environment
  • Active listening and effective communication skills

Qualities Required

  • Attentiveness and patience for customers
  • Team spirit

Qualifications Required

None required.

Training Provided

Level 2 Hospitality Team Member apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
Register interest

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