Coach House Cafe

Hospitality Team Member Apprenticeship - Intermediate (Level 2)

Coach House Cafe (Employer)

Hit Training Ltd (Training Provider)

Weekly wage £313.92
36.0 hours per week 36 Hours Per Week Shifts TBA
12 months (duration)
12 April 2021(start date)
Hospitality team member (apprenticeship standard)
31 March 2021 (application closing date)
Register interest

Job Description

You will undertake a formal programme of practical training for a minimum of 12 months. Level 2 Hospitality team member apprenticeship based in the newly renovated Coach House cafe at Marble Hill Park.

Responsibilities

Hospitality Team Member duties will include:

  • Maintain excellent standards of customer service
  • Optimise all opportunities to generate income and know how to perform basic food processing tasks
  • You are required to attend and actively engage in all practical and formal training elements of the apprenticeship
  • You will also support the development of events, sharing ideas and help shape the customer experience at Marble Hill

Through direct experience on site and under the mentorship of the Catering Manager you will learn:

 Customers:

  • Recognise customer profiles in hospitality and how customers have different needs

Business:

  • Know the business vision and values People
  • Understand the importance of using appropriate methods of communication that are suitable for different situations and individuals needs in a variety of hospitality contexts

Hospitality team members must also select a specialist function Food and beverage service or Food production.

The most important part of the role is developing fantastic hospitality skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer feels welcomed and looked after.

  • The role is full-time, 36 hours per week
  • The successful candidate will be required to work weekends
  • Shift times: earliest start time will be 7am and the latest finish time will be 6:30pm
  • The apprenticeship will run for 12 months

Future Prospects

Progression from this apprenticeship is expected to be onto a hospitality supervisory or team leading role

Skills Required

  • General awareness of health and safety and security issues
  • Good numeracy and writing skills
  • Able to prioritise own work and meet deadlines
  • IT skills for use of PC and other technologies on site 
  • Able to sustain excellent face to face communication skills for building and maintaining good customer and staff relations 
  • Problem solver able to use initiative to overcome practical issues
  • Able to follow processes and procedures
  • Ability to work in a successful team
  • Able to follow processes and procedures

Qualities Required

  • Willing to work with a diverse range of visitors and colleagues
  • Ability to demonstrate tenacity in overcoming obstacles/objections
  • Neat and tidy personal appearance in line with uniform guidance
  • Reliable and punctual

Qualifications Required

Level 1 English and mathematics (GCSE or equivalent grade A* - C or 9-4)

To complete the apprenticeship the employee must pass level 1 English and maths (or have the appropriate exemption certificate) and work towards and attempt level 2 before undertaking their end point assessment.

Training Provided

Level 2 Hospitality Team member

You will be assigned a designated Trainer by HIT who will visit you and your line manager bi-monthly at your workplace throughout the apprenticeship.

On alternate months, the HIT Trainer will be in contact to coach, mentor and discuss progress.

Register interest

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