Ffolkes Arms Hotel Limited

Hospitality Team Member Apprentice - Intermediate (Level 2)

Ffolkes Arms Hotel Limited (Employer)

Hit Training Ltd (Training Provider)

Weekly wage £206.40
48.0 hours per week Shifts TBC. 45-48 Hours Per Week.
12 months (duration)
11 October 2021(start date)
Hospitality team member (apprenticeship standard)
30 September 2021 (application closing date)
Register interest

Job Description

When you Work With Us, you’ll be a part of some of the county’s most well-known brands, including; The Pigs at Edgefield, The Assembly House in Norwich, Byfords of Holt and The Ffolkes, Hillington.


The role is very varied and, although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support colleagues across the business, for example during busy periods.

Specialist areas to choose from:

  • Food and beverage service
  • Alcoholic beverage service (apprentices that specialise in alcoholic beverages select one of the three options: wine, beer/cask ale, cocktails/mixology)
  • Barista
  • Reception
  • Reservations
  • Conference and Events Operations

The most important part of the role is developing fantastic hospitality skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service or attending a business conference, feels welcomed and looked after.

Future Prospects

Progression from this apprenticeship is expected to be onto a hospitality supervisory or team leading role.


Reality Check

£18k-£21k PLUS £1,500 incentive payment on completion of apprenticeship

Skills Required

  • None

Qualities Required

  • Exceptional customer service is a must
  • You can talk confidently to the customers about our products, values and history
  • Show your passion for the brand to every customer and convey what makes us unique
  • Deal with hiccups from time to time
  • Practice transparency and use effective communication to deal with curveballs
  • Enjoy the energy and pace of a restaurant
  • Happy to be on your feet all day and shift through the gears when the demand dictates a little more haste
  • Use our systems and structures to deliver A to B

Qualifications Required

  • None

Training Provided

  • Hospitality Team Member Level 2 Apprenticeship Standard
  • English and maths if required
Register interest