Bookstage Limited

Hospitality Apprentice - Intermediate (Level 2)

Bookstage Limited (Employer)

University of Derby (Training Provider)

Weekly wage £124.50
30.0 hours per week 30 Hours per week on a rota basis. Working hours will include some weekends and bank holidays - 7.30am - 2.00pm or 9.00am - 3.00pm. Working hours will include time spent completing off the job training.
18 months (duration)
17 May 2021(start date)
Hospitality team member (apprenticeship standard)
30 April 2021 (application closing date)
Register interest

Job Description

We are looking for an apprentice who has a passion for hospitality. In return, you will get training within the hospitality sector and an opportunity to grow your skills and knowledge within the business.

Responsibilities

Reception dept duties:

  • Greet customers at check-in
  • You will be the face of the hotel ensuring customers have a warm welcoming experience when checking in or if they have queries when staying with us

Other duties: 

  • Provide a professional level of customer service at all times
  • Take telephone and email bookings.
  • Inform guests about room types, prices and hotel facilities
  • Maximise room occupancy over the phone and manage online booking queries, training provided on booking platforms e.g. booking.com and expedia.com
  • Accurately performing all cashiering activities, such as taking all payment upon check-in (cash, debit, or credit card)
  • Other admin including conducting fire safety tests.
  • Give advice to guests on services or the local area
  • Assist other areas of the hotel including housekeeping duties

Future Prospects

Ideally, we are looking for an apprentice who will grow and progress within the business to become a permanent team member.

Reality Check

Please consider how you will get to work each day.

You will need to have a smart appearance.

There will be some weekend and bank holiday work.

Skills Required

  • Ideally, you will have knowledge of using email platforms and Microsoft Office
  • You should be confident about using a telephone in a great telephone manner
  • You will have great communication skills, both written and verbal

Qualities Required

  • We are looking for an apprentice with a positive attitude who is friendly
  • You should be comfortable completing individual tasks as well as working as part of a team
  • You should have a smart appearance

Qualifications Required

You should have a good standard of Maths and English GCSE - ideally 4/C or above. There may be a possibility of studying towards equivalent qualifications as part of your apprenticeship depending on personal circumstances.

Training Provided

  • Hospitality Team Member Level 2 apprenticeship
  • There is the possibility of studying towards Maths and English qualifications if you have not already achieved them. This is dependant on personal circumstances
Register interest

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