Bookstage Limited

Hospitality Apprentice - Intermediate (Level 2)

Bookstage Limited (Employer)

University of Derby (Training Provider)

Weekly wage £124.50
30.0 hours per week 30 Hours per week on a rota basis. Working hours will include some weekends and bank holidays - 7.30am - 2.00pm or 9.00am - 3.00pm. Working hours will include time spent completing off the job training.
18 months (duration)
17 May 2021(start date)
Hospitality team member (apprenticeship standard)
30 April 2021 (application closing date)
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Job Description

We are looking for an apprentice who has a passion for hospitality. In return, you will get training within the hospitality sector and an opportunity to grow your skills and knowledge within the business.


Reception dept duties:

  • Greet customers at check-in
  • You will be the face of the hotel ensuring customers have a warm welcoming experience when checking in or if they have queries when staying with us

Other duties: 

  • Provide a professional level of customer service at all times
  • Take telephone and email bookings.
  • Inform guests about room types, prices and hotel facilities
  • Maximise room occupancy over the phone and manage online booking queries, training provided on booking platforms e.g. and
  • Accurately performing all cashiering activities, such as taking all payment upon check-in (cash, debit, or credit card)
  • Other admin including conducting fire safety tests.
  • Give advice to guests on services or the local area
  • Assist other areas of the hotel including housekeeping duties

Future Prospects

Ideally, we are looking for an apprentice who will grow and progress within the business to become a permanent team member.

Reality Check

Please consider how you will get to work each day.

You will need to have a smart appearance.

There will be some weekend and bank holiday work.

Skills Required

  • Ideally, you will have knowledge of using email platforms and Microsoft Office
  • You should be confident about using a telephone in a great telephone manner
  • You will have great communication skills, both written and verbal

Qualities Required

  • We are looking for an apprentice with a positive attitude who is friendly
  • You should be comfortable completing individual tasks as well as working as part of a team
  • You should have a smart appearance

Qualifications Required

You should have a good standard of Maths and English GCSE - ideally 4/C or above. There may be a possibility of studying towards equivalent qualifications as part of your apprenticeship depending on personal circumstances.

Training Provided

  • Hospitality Team Member Level 2 apprenticeship
  • There is the possibility of studying towards Maths and English qualifications if you have not already achieved them. This is dependant on personal circumstances
Register interest