Gym Instructor Apprentice - Advanced (Level 3)

Responsibilities

Duties will include:

General duties:

• Maintain and look to exceed standards of cleanliness and maintenance in all areas of the operation and ensure all checklists are completed daily
• Ensure Changing areas are checked and cleaned regularly
• Adopt a caring and fun approach to all member interaction aiming to deliver 'best in the business' standards of member care
• Attend and actively participate in regular meetings
• Further your knowledge of the health and fitness industry with special relevance to any areas, which you deliver within the club setting. Read industry magazines, publications or attend workshops whenever possible
• Achieve and surpass club performance and income budgets
• Keep club costs to a minimum and stick to budgets
• Recognise that the company’s main objective is profitability
• Use company property with care
• Be a company ambassador at all times and look for opportunities to further the good reputation of the company whenever possible
• Respect the confidentiality of all company materials, including intellectual property, and avoid removing these from the premises
• Always be impeccably punctual and plan your time carefully
• Greet any member you meet anywhere within your club at any time
• Have input where requested into written material and notice boards

Reception duties:

• Welcome every arrival warmly, develop rapport, use every members first name, and look for opportunities to make their first contact a special one
• Comply with requests as speedy and efficiently as possible whilst maintaining rapport and friendliness
• Ensure total accuracy with every money transaction
• Have security as your priority by only allowing access to current club members and authorised non-members
• Offer each member a choice whenever possible and identify any 'up sell' opportunities
• Know all current (today’s) and future (tomorrow and beyond) events and activities whenever situated at reception

Fitness gyms and studios duties:

• Greet/ acknowledge the presence of every member whenever when you are present in the fitness centre
• Complete all the check lists where possible on shift
• Fundamental to every members visit is the importance of comfort. Assist them to understand the equipment until confidence is of an acceptable level
• Identify opportunities to educate members about their lifestyle via notice boards, flyers, newsletters, and other creative fun ways
• Encourage and promote participation in gym challenges, group fitness events and social events
• Identify the importance of increased retention of members and improved secondary spend to the club performance
• Perform changing room checks at all times
• When qualified - complete minimum two classes as an instructor per week and gym inductions where relevant

Future Prospects

• Opportunity to learn and develop within the company

Reality Check

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimumwage-rates

Skills Required

• Good communication skills demonstrating excellence at listening and rapport building
• Proven practical ability in both one to one and group settings
• Marketing and sales skills
• Team player mentality exhibiting care and support for ones colleagues
• Ability to organise time, resources and measure performance against personal, club and Fitness4less goals

Qualities Required

• You will have a friendly and outgoing personality with ability to build rapport with members, visitors and staff
• Good listening skills with the ability to identify any action required and deliver your promises
• Show empathy with members, visitors and staff
• A flexible, honest and open approach to all duties allowing high levels of trust at all times
• A team player setting a fine example to others
• A balance of skills with possible preference for certain areas of the operation
• A realisation that every opportunity maybe a learning experience if handled properly

Qualifications Required

• GCSE Level maths & English, 9-4 / A*-C or equivalent but not essential

Training Provided

Personal Trainer Level 3 Apprenticeship Standard:

• Combined Level 2 Gym instructor certificate
• Identify, suggest and wherever possible implement self development opportunities
• Get fully involved with core training programmes by implementing the techniques and ideas learned
• Participate in the Excellence Programme( including The Excellence Review( every 6 months and In Search of Excellence( delivered as frequently as necessary
• Strive for high standards of performance at all times