Blenheim Palace

Guest Services Apprentice - Intermediate (Level 2)

Blenheim Palace (Employer)

Babcock Training Limited (Training Provider)

Annual wage £11,128.00
40.0 hours per week Monday to Sunday, Variable
12 months (duration)
5 July 2021(start date)
Customer service practitioner (apprenticeship standard)
3 positions available
27 June 2021 (application closing date)
Register interest

Job Description

You will deliver a 5-star welcome whilst achieving and maximizing sales and charitable targets. You will be able to deal effectively with varied situations and will need to meet the needs of a constantly changing audience flow. You will work across various locations within the visitor attractions and work in multiple roles to gain experience.

Responsibilities

What will the apprentice be doing?

Providing a warm, friendly welcome to all guests as the public face of
Blenheim Palace
• Helping guests to discover more by answering questions and assisting
with wayfinding
Handing out leaflets/promotional information related to Blenheim Palace
and our events
Ensuring a robust knowledge of our offer to make sure guests are given
accurate information
Ensuring guest needs are met by engaging and building relationships
Any additional duties considered to be appropriate by your Line Manager

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service. 

Not required to attend college, remote learning

What is the expected career progression after this apprenticeship?

Potential to complete further apprenticeships 

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Creative

Qualifications Required

GCSE or equivalent English (Grade 4 - 9) Desired
GCSE or equivalent Maths (Grade 4 - 9) Desired
Register interest

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