Fantastic opportunity to learn and work with the experienced team at the Van Dyk Hotel, Clowne, Chesterfield. They are searching for a professional, trustworthy Guest Services Apprentice who would enjoy work in an exciting, fast-paced hotel environment.
Responsibilities
Some key duties of the Guest Service Apprentice:
- To be a point of contact for all hotel guests and to deal with all situations in a polite and courteous manner
- To check guest in and out of the system quickly and efficiently
- To answer the phones
- To ensure public areas are clean and tidy after last guest retires and returned to standard layout
- To ensure that the hotel has the correct information and requirements for all guests as they check in
- To be knowledgeable about the local area, attractions, directions and facilities and to supply this information to guests on request
- To maintain hygiene standards at all times whilst cleaning any areas in your department
- To maintain personal hygiene standards at all times
- To support the delivery of breakfast to guests within the hotel
Future Prospects
The successful candidate must have a drive and desire to succeed within the Hospitality industry also a view to progressing on to further qualifications to enhance skills set.
Reality Check
Please expect to work evenings and weekends in this type of role. As these are the busy times in this sector.
The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates
Skills Required
- Ability to communicate with team members in a professional but friendly manner
- Job task planning and organising
- Ability to work with others
Qualities Required
- Energetic, driven and positive
- Pleasant personality
- Enthusiasm and commitment to the work-based learning route
- Creative flair with an attention to detail
- Presentable
- Punctual, reliable and trustworthy
Qualifications Required
No qualifications are required but 5 GCSEs at grades A*-C/9-4 (or equivalent) could be beneficial
Training Provided
Level 2 Hospitality Team Member apprenticeship standard - Reception route, which includes:
- Level 1/2 functional skills in maths and English (if required)
- End-Point Assessment (EPA)
