The Alton Practice

GP Practice Receptionist Apprentice - Advanced (Level 3)

The Alton Practice (Employer)

Hawk Management (UK) Limited (Training Provider)

Annual wage £10,140.00
30.0 hours per week Monday – Friday. Early shift (8am – 3pm with one unpaid hour for lunch) Late shift (either between 1pm – 8pm with one unpaid hour for lunch or 11:30am -6:30 pm with one unpaid hour for lunch)
17 months (duration)
29 October 2022(start date)
Business administrator (apprenticeship standard)
13 October 2022 (application closing date)
Register interest

Job Description

The role provides an exciting opportunity for candidates wishing to gain experience in the NHS, working on the front line in a General Practice. Successful candidates will gain valuable experience in assisting patients to receive the right health care at the right time.


What will the apprentice be doing?


  • To receive and direct patients and visitors to the practice promptly and courteously, ensuring that accurate information is supplied.
  • To ensure the smooth operation, together with other members of the Reception Team, for the appointment system, including clerical elements. This includes the administration of clinical rotas for GPs, the Practice Nurse, Health Care Assistant, Medical Students and other clinical roles under the Primary Care Network (PCN).
  • To be aware of the practice policies on confidentiality, disclosure of information and recording systems both manual and computerised.
  • To ensure that surgery is always kept tidy, stocked and is free from hazards.
  • To maintain accurate record systems, both manually and on computer including: movement of records, filing and the scanning of correctly named documents into patient’s records.
  • To treat patients and visitors with respect and tolerance.
  • To process incoming and outgoing telephone calls promptly, ensuring that callers are always answered courteously and clearly and that messages are always passed on to the appropriate person in a timely manner.
  • To be responsible for advising patients of relevant charges for private non-NHS services, accepting payment and issuing receipts.
  • To ensure that repeat prescriptions are processed both on paper and electronically, in accordance with the practice process.
  • To ensure that all queries and requests for assistance from patients, visitors and health system partners are responded to within agreed timescales and in line with policy.
  • To be responsible for ensuring that requests for home visits are entered on the   clinical system in the appropriate manner and recorded according to practice protocols.
  • To provide cover for absent colleagues and to work flexibly according to the needs of the practice.
  • To attend relevant practice staff meetings
  • To identify, together with the Management team, any personal training needs and to be prepared to undertake any relevant courses.
  • Any other duties appropriate to the grade as required by the Reception Supervisor, Practice Manager, GP Partners or clinical staff.
  • To provide administrative support for the GP Partners for the delivery of the practice’s medical student programme, including rota assignment, room allocations and new student’s EMIS set up.
  • To ensure that clinical rooms are prepared at the start of the day with sufficient stock levels of consumables
    Act as a chaperone, once trained, for patients who request the presence of one during a consultation
  • Support the administrative delivery of the Quality Outcomes Framework (QoF) and Planning All Care Together (PACT) contract.
  • To register new patients in line with practice policy, including online access and the promotion of online services
  • To ensure that the surgery is properly secured at the end of the day in line with practice policy.
  • To ensure that all applicable areas of EMIS Workflow are managed in a timely manner in line with practice policy.

General Duties

  • To undertake mandatory training (including Vulnerable Adult and Child Safeguarding, Life Support Training, Data Security
  • Awareness training, Manual Handling and Equal Opportunities training)
  • To attend relevant practice staff meetings, and to participate in on-going non-mandatory training and development, both in-house and externally, as required.
  • Any other duties commensurate with the post that may be required from time to time to ensure the smooth running of the practice

What training will the apprentice take and what qualification will the apprentice get at the end?


  • Health & safety.
  • Safeguarding.
  • Prevent training.
  • Flu training.

Apprenticeship Programme: Business Administrator
Level: 3
Duration: 15 months
Course Type: Apprenticeship Standard
Apprenticeship Delivery: Work based qualification. A tutor will visit you every 4-6 weeks in your workplace.

Units Covered:
The Apprenticeship programme is made up of different units. Apprentices will be assessed on their knowledge, skills and behaviours throughout the apprenticeship and tracked online using an e-portfolio.

These are grouped into 3 themes which complement each other and are as follows:

  • Core Business & Administration.
  • Managing Self & Personal Skills.
  • Using Resources & Achieving Results.

After each theme is complete, a Mock End Point Assessment is carried out to ensure apprentices are prepared for the End Point Assessment at the end of the programme.

After a minimum of 372 days and successful delivery of the programme, the end point assessment will take place. The end-point assessment is a synoptic assessment of the skills, behaviours and knowledge that have been developed throughout the apprenticeship.
End-Point Assessments will involve an independent assessor carrying out final assessments with the apprentice, to ensure that the competences and learning within the ‘Apprenticeship Standard’ have been met. 

Apprentices can achieve a pass, merit or distinction dependent on how well they perform in their End-Point Assessment.

Functional Skills:
Apprentices also work towards a Level 2 qualification in English and maths in the first half of the programme if they have no prior exemption (GCSE’s A* – C or equivalents in English and Maths).

What is the expected career progression after this apprenticeship?

There may be opportunities for long term employment following successful completion of the apprenticeship programme.

Reality Check

Successful candidates will require a DBS check and will require occupational health clearance ahead of a formal offer of employment. As we are a patient facing environment, we require staff to undertake an immunisations history check.

Skills Required

Communication skills, IT skills, Attention to detail, Customer care skills, Team working, Patience, Telephone skills

Qualifications Required

GCSE or equivalent English (Grade A* - C / 4 - 9) Essential
GCSE or equivalent Maths (Grade A* - C / 4 - 9) Essential
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