General Management Apprenticeship - TFL
Employer:Transport For London
Chartered Manager Degree Apprenticeship
Salary: £22,305 (to be reviewed when London living wage is announced)
At TfL, the things we do have a huge impact on Londoners and the visitors to our city. General Management is at the heart of everything we do and every decision we make. We never stop looking for ways to improve the service we provide to our customers; whether that’s giving frontline staff the tools and technology they need to give real-time travel information, or making the transport network more accessible to all. It’s our managers who define the vision, set the strategy, and lead the way to delivering the improvements London needs. This scheme will be your gateway to a position of real seniority, and the variety of experiences to understand the area of the business that inspires you the most.
What will I be doing?
You’ll gain experience across a range of different projects in London Underground and Surface Transport providing opportunities for challenges, growth and development. You could find yourself working behind a desk gathering and analysing data that will guide multi-million pound investment decisions, or benchmarking TfL against other metros and operators from around the world to see what we can learn from them and do better here. Or you could be on the frontline, engaging with key business sponsors such as MPs or London Assembly Members, to explain our proposals and answer their concerns, whilst managing a team of staff and thousands of customers everyday.
Year 1 & Year 2 – Structured Rotations
During your first two years, you will complete a number of core placements. Due to the size and range of opportunities available in our organisation, there are a number of business areas you could find yourself placed into. Below is an example of what this could look like:
Placement 1 – Strategy & Planning – 6 months
Business planning, writing/reviewing business cases to support strategic goals, transport planning.
Placement 2 – Operations – 6 months
Serving customers, responding to operational incidents, leading a team of staff, assisting customers with special requirements.
Placement 3 – Project Management – 6 months
Identifying and capturing risk, project reporting against time, cost and quality, stakeholder management.
Placement 4 – Managing Assets
Assess whole life costs for renewals and enhancements works against business benefits, business case development, asset management.
Year 3 & Year 4 – Flexible Rotations
You will have the flexibility to tailor your third and fourth year placements to match the areas of the business you are interested in. Your final placement will take place alongside a compulsory research project that will explore a business improvement which could support your dissertation.
What training and support will you get?
For the duration of the scheme you’ll have a business sponsor that is responsible for the design and delivery of the apprenticeship scheme. They will help secure the right placements for you and support you in your professional development. You’ll also have a buddy, either a previous apprentice or graduate from this scheme. Your buddy can answer any day to day questions you have and share their experiences with you.
During the scheme you’ll not only complete the CMI (Chartered Management Institute) qualification but also have opportunities to complete additional training courses. These will vary from soft skills training to technical skills training. Your sponsors and placement managers will ensure you attend all the relevant training to support you in your role.
What do we look for?
Everything we do as an organisation is to ensure that our evolving city remains future-proofed for millions of Londoners. Our talented apprentices form a vital part of that vision, so it’s important that we find the best people to help us do this. We’re looking for people who are:
- Enthusiastic, passionate and self-motivated
- Have strong abilities in problem-solving
- Are resilient and adaptable to change
General Management is all about working with people, so you’ll be a strong communicator too, with an ability to build relationships easily and collaborate well with others. You’ll also be forward-thinking, able to challenge and be full of innovative ideas, which you will deliver.
Where can this career take me?
On this exciting and challenging apprenticeship, you will broaden your understanding of management, experience the operational imperatives of the business and enhance the diversity of the management population across TfL that represents the city we serve.
You’ll work towards achieving a degree in Management and Business (BA Hons) and a full chartered membership with CMI (Chartered Management Institute).
You will also receive professional development support to help you make the right next step for you upon successfully completing the scheme. Where possible, we will look to align this with your preferred placement experiences. This could include a role in transport operations or in any of our core business functions.
A minimum of 5 GCSE’s Grade A* - C or Grade 4 and above including Maths and English language plus 3 A-Levels in any subject at grade A* - C or equivalent.
You are not eligible for this scheme if you currently hold or are working towards a qualification at the same or higher level in a related subject or have already studied content from the qualification for this scheme.
You must be 18 years of age by 1st September 2020 to be eligible for this scheme.
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About the employer
From the famous red buses and black cabs to the Tube, TfL is responsible for virtually every mode of transport in the city.
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This page contains public sector information licensed under the Open Government Licence v3.0. The information provider is the Education and Skills Funding Agency.