Galaxy Insulation and Dry Lining Limited

Galaxy Insulation Customer Service Assistant Apprentice REF: LS882 - Intermediate (Level 2)

Galaxy Insulation and Dry Lining Limited (Employer)

Meadowhall Training Limited (Training Provider)

Weekly wage £187.50
37.5 hours per week 37.5 hours per week Monday - Friday, times to be confirmed.
12 months (duration)
8 February 2021(start date)
Customer service practitioner (apprenticeship standard)
31 January 2021 (application closing date)
Register interest

Job Description

To provide administrative support to the branch, adhering to branch procedures, achieving optimum branch efficiency, ensuring the protection of business assets and reporting any variances to the Branch Manager/Director to instigate corrective action. Working effectively with other branch staff and providing excellent customer service.

Responsibilities

Eligibility Criteria:

Do you already hold the same qualification at this level or above? If yes please call the office on 0114 2635720 to discuss before continuing with the application.

Are you currently working in the same industry sector/job role as this apprenticeship? If yes please call the office on 0114 2635720 to discuss before continuing with the application.

Do you hold a Grade D/Grade 3/ Level 1 or above in in both maths and English? If no please call the office on 0114 2635720 to discuss before continuing with the application.

Can you commit to a full-time apprenticeship for the next 12-18 months? If no please call the office on 0114 2635720 to discuss before continuing with the application.

Company: Galaxy Insulation.

Apprenticeship Funding - For eligibility please speak to us directly.

The Role:

To provide administrative support to the branch, adhering to branch procedures, achieving optimum branch efficiency, ensuring the protection of business assets and reporting any variances to the Branch Manager/Director to instigate corrective action. Working effectively with other branch staff and providing excellent customer service.

Duties will include:

  • Dealing with telephone calls both internally and with external customers and suppliers
  • Dealing with incoming post and emails
  • Order processing
  • Ensuring all branch staff adhere to procedures within their individual role
  • Look for variances in day end reports
  • Petty cash control
  • General branch filing
  • Resolve supplier queries
  • Resolve customer queries
  • General administrative support

Responsible for office equipment, IT systems and petty cash in carrying out the routine administrative duties of the branch. The jobholder is responsible for bringing to the attention of the Branch Manager/Director any information which indicates that the assets and procedures within the branch may be at risk.

The jobholder is expected to work within the daily, weekly, monthly and annual routines of the branch following guidelines set by the Branch Manager/Director and will be required to identify and implement process improvements in the course of their work as appropriate.

The successful candidate will study a L2 Customer Service Practitioner Standard. This will be aided by an assessor who will carry out all assessments as work-based learning within the workplace.

Working Hours and Wage:

37.5 hours per week Monday - Friday
£187.50 per week

Progression Opportunities:

The company is undergoing significant growth so progression opportunities include across the growing business as well as progression opportunities onto a higher level qualification.

The Business:

Galaxy Insulation and Dry Lining is a market leading independently owned insulation supplier. Established in 2009, Galaxy has continued to grow and expand rapidly under the management of a highly dedicated and motivated team with years of Construction Industry experience. The last 4 years has seen the business grow from 40 to over 200 employees and now operating across 7 UK locations, allowing customers access to the products they need, when they need them.

Galaxy's modern office and facilities  on the Wilstead Industrial Estate are served by the 44 and 81 bus routes with about a 15 minute journey time from Bedford Town Centre. 

The Source is an equal opportunities employer and positively encourages applications from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Future Prospects

The company is undergoing significant growth so progression opportunities include across the growing business as well as progression opportunities onto a higher level qualification.

Skills Required

  • Good level of basic education in maths & English
  • Basic knowledge of products sold by the branch
  • Able to use basic IT packages and branch IT and administration systems
  • Knowledge of office and operational areas health and safety procedures
  • Good telephone manner
  • Good team member and communicator
  • Good time management, planning and organisation skills
  • Pays attention to detail and quality of work

Qualities Required

  • Honest and trustworthy
  • Conscientious
  • Customer focused
  • Flexible to undertake other tasks as required
  • Open to change

Qualifications Required

No formal qualifications required.

Training Provided

The successful candidate will study a Level 2 qualification in Customer Service. This will be aided by an Assessor who will carry out all assessments as work based learning, within the workplace.

Register interest

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